Skip to main content
P
Parth340140698ppv
Participant
April 23, 2025
Answered

I keep getting "Couldn't complete request due to program error" every time I open my project.

  • April 23, 2025
  • 1 reply
  • 910 views

For context:

Current photoshop version 26. I have a large photoshop project, I am making a pitch deck for a director. I saved the first 7 pages I made in the psd as a project file. Now every time I open the project file it tells me "Couldn't complete request due to program error."

 

I tried opening a previous backup. That file opens but it gives me "Some text layers might need to be updated before they can be used for vector based output. Do you want to update these layers now?" I click update. It just opens the psd. But there are certain text layers with warning sign on them. When I click them to edit, I get "Couldn't complete request due to program error".

 

I did the untick "Disable GPU Accelaration" . It doesnt help. I have photoshop 2021 installed, and the file doesn't open there, the software just crashes.

Help please. This is two days work that will be completely spoiled and set me back a lot if not resolved.

Correct answer Parth340140698ppv

Hi, I did all the usual troubleshooting tips. I have latest update of photoshop.
In the end ChatGPT suggested to open the corrupted psd in other software like Photopeia or Affinity. I googled Photopeia and it opened the software in browser. I dragged my psd in the software and voila! it opened. From there I saved it as a new save psd. Now it works in photoshop!

1 reply

P
Parth340140698ppvAuthor
Participant
April 23, 2025

Follow up:

I deleted the problematic text layers. Thinking I will just rewrite them. But after I delete the text layers, the software just crashes. Please help!

CMass
CMass
Legend
April 23, 2025

Hey @Parth340140698ppv, 

Welcome to the Photoshop Community! I’m here to help you get this issue sorted out. It looks like you're using an older version of Photoshop—please try updating to the latest version and see if that resolves the problem.

 

If the issue persists after updating, I recommend going through the troubleshooting steps listed here:
https://adobe.ly/4cQ0qDc

 

As for the crash, if you still encounter a crash after updating to the most current version, please PM me your email and share your system info. 

Let me know if the update helps. 


^CM

P
Parth340140698ppvAuthorCorrect answer
Participant
April 24, 2025

Hi, I did all the usual troubleshooting tips. I have latest update of photoshop.
In the end ChatGPT suggested to open the corrupted psd in other software like Photopeia or Affinity. I googled Photopeia and it opened the software in browser. I dragged my psd in the software and voila! it opened. From there I saved it as a new save psd. Now it works in photoshop!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices