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nicoletoole
Participant
December 23, 2019
Question

I receive a program error message whenever I try to use timeline or render my video in Photoshop

  • December 23, 2019
  • 2 replies
  • 408 views

Hello,

I am in need of some serious help! I have a ad due to a client today and need to save my work; however, everytime I try to save the video it says "Could not complete rendered video command because of a program error". This also happens when I try to make edits to the animation. Please please help.

 

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2 replies

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 19, 2020

Hello, try to update to Photoshop 21.1, released today, as a fix for program error in the timeline is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 23, 2019

Hi Nicole,

Sorry to hear about the program error while rendering a video out of Photoshop, could you please let us know the version of Photoshop and the operating system you're working on?

What format are you trying to render? Would you mind sharing some more details about the project & the workflow?

You may try resetting the preferences of Photoshop and see if it helps: https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

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nicoletooleAuthor
Participant
December 23, 2019

Yes I am using Photoshop version 21.0.2 and I am using Windows10. I am trying to save the animation as an mp4.

 

I have been working on an ad for a client, using various graphics and text. Every now and then as I am working, specifically within the Timeline section a program error message pops up disallowing me to make any more changes to the project, nor save and exit the project. I have lost the file many times because of this, but once I finally completed the project I went to file>export> render video; however as it is about to complete saving, the program error message pops up again and says that it can not render the video. 

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