I want a refund!

[romac622]

I bought PhotoShop on Mac, and I it given me a page saying

You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms.

What Do I Do?!?! I want my money back!

[John T Smith · Accepted solution]

To Return https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[John Waller]

Which version of OS X are you running? Did you buy Photoshop Elements or subscribe to Photoshop?

Photoshop requires at least OS X 10.10

Photoshop system requirements

To cancel a Cloud membership

Cancel your Creative Cloud membership

[gener7]

The beauty of the CC membership is that you can use prior versions that your system supports.

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

[Trevor.Dennis]

gener7 wrote:

The beauty of the CC membership is that you can use prior versions that your system supports.

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

That's sharp thinking Gene.  Using a Mac hasn't completely scrambled your brain cells.

[Test Screen Name]

One of the key things you need to do is know what version of Mac OS you are running, and check all purchases against that. A LOT of software won't run on old systems. If you don't know how to find out, let us know.

[KShinabery212]

They are exactly right.  You can download an older version of Photoshop through your subscription.  Yes, I know that might not be what you want to hear.  But that is the way all software works.  A new version of Microsoft Office might not run on an older Mac as well.  I would say find the latest version that will run on your computer.  If after you do not like that version then ask for a refund or to cancel your subscription.  For me Photoshop is the best product out there no matter the version. 

Plus, there are user groups around the world that you can meet up with and learn more about the software.  Which is cool.  Not too many alternatives have such communities.