If I'm offline more than 3 months - how do I not lose my software usage?

[francoiseg14959126]

Hi, 

I worked in really remote places without internet...many months at the time and I want to make sure I would not used the access to Lightroom, Bridge and Photoshop. I have co-workers that have experienced this frustation since we had absolutely no internet connection so they couldn't used their softwares! 

Thanks for any advices

[lambiloon]

Hi there no such feature available , you use licence or not its time will count....egards

[John Waller · Accepted solution]

If you mean you're worried about losing the ability to use the software in the 3 months you're offline, the theory is that you should have up to one calendar month + 99 days for offline launches before Adobe shuts off access pending an online software validation check.

https://helpx.adobe.com/au/creative-cloud/kb/internet-connection-creative-cloud-apps.html

I don't know if those grace periods work as seamlessly as that article suggests though.

[PECourtejoie]

HEllo,  I'm wondering if there is a way to "force" validation at one point, to start the timer anew...

[Ussnorway]

With out internet the software will be worthless... That is the bottom line, sorry

[John Waller]

Why, if Adobe offers offline grace periods between validation checks?

[Ussnorway]

because Adobe software stills tries to "call home" everytime you boot it... regardless of grace periods

Tip: if you run Adobe on a laptop with crap internet access then set the network to airplane mod... this will help cut load times a lot

[John Waller]

Agreed but I thought the idea was that if call home fails inside the grace period then the software continues working. When the grace period expires and call home fails, then it will not launch.

[Ussnorway]

thats the idea yes... it takes time to do this and Photoshop doesn't do anything else during that step so at best you have a long boot delay and when you are using limited internet the network times out half way as well which can lock the software up. bottom line the software is a pain on systems without network access... remember the Adobe servers are in the US too

[francoiseg14959126]

grrrrr.... that doesn't sound fun for my case!

[PECourtejoie]

Hello, John has the main information.

The only caveat is Bridge, I believe that they changed its activation model where it might not have a grace period...

Not sure who to ask, maybe contact Adobe in your country? https://www.adobe.com/about-adobe/contact.html

[francoiseg14959126]

I am not sure what kind of members I am considered... "Creative Cloud members get 99 days of grace period; month-to-month members". Do you know how can I figure this out! Thank you!

[PECourtejoie]

Hello, I understand it as either Annual plan, paid monthly, or a Monthly plan...

[D Fosse]

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[kuxtv88fbzxliycwhrh]

I've been trying for days (5 to 6 hours every day!) to solve this problem. As far as I can tell Adobe considers the problem 'mythical' (their word, not mine). Your only choice when a company won't follow their own rules is go with another company.

[TheDigitalDog]

I've been trying for days (5 to 6 hours every day!) to solve this problem. As far as I can tell Adobe considers the problem 'mythical' (their word, not mine). Your only choice when a company won't follow their own rules is go with another company.

By @kuxtv88fbzxliycwhrh

This is a 3+ old thread. You're not going to get any help or traction doing this. Start a new post with your specific system info, version of Photoshop etc. 

[John Waller]

As far as I can tell Adobe considers the problem 'mythical' (their word, not mine).

By @kuxtv88fbzxliycwhrh

Not Adobe's words.

You're quoting a Community Expert (not Adobe Staff) who expressed a personal opinion in another discussion.

[TheDigitalDog]

As far as I can tell Adobe considers the problem 'mythical' (their word, not mine).

By @kuxtv88fbzxliycwhrh

Not Adobe's words.

You're quoting a Community Expert (not Adobe Staff) who expressed a personal opinion in another discussion.

By @John Waller

As you can see, this is a new posting agenda, one that has started the topic elsewhere to be locked that isn't getting anyone anywhere. 

[kuxtv88fbzxliycwhrh]

I'll leave it alone from now on. I thought this is where to solve these problems. I won't post any more on the Adobe support community.

[TheDigitalDog]

From Adobe (community forums):
"Currently, the community on community.adobe.com is used as a destination for customers to ask questions and engage in peer-to-peer conversations. IOW, this is a user-to-user support forum. The Adobe Support Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content".

If you have problems or need answers from other users who volunteer their time to help, do so in a discussion topic and message body, whereby you post specifics (what's the problem or issue, or the question) and provide some information about your operating system, version of the software you're asking about and steps to illustrate your problem.
https://community.adobe.com/t5/lightroom-classic-discussions/p-fine-tune-the-subject-line-of-your-ad...

If you want Adobe to be viewing what you post, there are two ways based on what you are hoping to report:
If you wish to report what you believe is a bug, you do so by following these guidelines:
https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idi-p/12373403

If you wish to provide a feature request, you do so by following these guidelines (then make a request in the product forum):
https://community.adobe.com/t5/lightroom-classic-ideas/how-do-i-write-a-feature-request/idi-p/123863...

[kuxtv88fbzxliycwhrh]

I sure appreciate you laying this out for me, DigitalDog. There are many things I like about CC software which I should have been posting here. Too late now I guess.

But I would like some help choosing an editor I can use offline. Can I post a question like that here?

[TheDigitalDog]

But I would like some help choosing an editor I can use offline. Can I post a question like that here?

By @kuxtv88fbzxliycwhrh

You asked that, and an answer was provided:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/offline-use/m-p/13856138#M737799

[kuxtv88fbzxliycwhrh]

In that case I apologize. I thought the "community experts" were from Adobe. I take it no one from Adobe posts here.

[John Waller]

I take it no one from Adobe posts here.

By @kuxtv88fbzxliycwhrh

Occasionally they do. When they do, they are identified as Adobe Staff.
Other forum contributors are all volunteers.

[jane-e]

@kuxtv88fbzxliycwhrh 

In addition, those of us with "Community Expert" and a badge are volunteers, but in the system. Some folks who respond are neither Adobe Employeers nor Adobe Community Experts.

Jane