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R
robinrich_2020
Participant
March 18, 2020
Question

Imac crashes during sleep if photoshop is open

  • March 18, 2020
  • 2 replies
  • 503 views

I have a late 2012 Imac running Mojave 10.14.6 It has 32GB of ram and has been trouble free for all these years. But, since upgrading to Mojave both Photoshop 2019 and Photoshop 2020 cause it to experience a system crash when it goes into sleep mode. If I don't have Photoshop open it does not crash during sleep. It totally freezes and requres a hard shut down and restart. I can not upgrade to the latest OS, Catalina because I have other software that won't work with Catalina.

 

Any ideas?

Thanks,

Robin

This topic has been closed for replies.

2 replies

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
March 19, 2020

If the OS crashes or freeezes that is not Photoshop’s doing because applications like Photoshop simply cannot do that to a modern OS. 

This leaves you with the possibility of bugs in the OS and drivers or faulty hardware, including RAM. 

Are there any external devides connected to the computer? 

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
March 19, 2020

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences?

    R
    robinrich_2020Author
    Participant
    March 26, 2020

    I did that, at your suggestion, and so far I have not crashed. I'm hoping this is the fix. However, only time will tell since the crashes did not happen every day.

     

    Thanks!

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