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iMac keeps crashing - Crash report says "Full Panic"

New Here ,
Mar 17, 2021 Mar 17, 2021

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After purchasing a new iMac it keeps crashing repeatedly when using Photoshop.
I have been many rounds with both Apple and Adobe support (Norway). Both have admin my iMac

 

Apple

  • checked settings adobe software + iMac
  • delivered crash reports
  • delivered to support -> 5 days stress test = Approved

Conclusion: Software related issue

 

Adobe

  • Installed support´s version of CC
  • Checked settings in software

 

Myself

  • Rolled back versions
  • Wiped machine twice (type hard reset with HDD formatting)
  • Only non-native software: Adobe

 

Reaching out here for help. I see many struggle with software itself, but my machine goes black and must reboot. Very anoying when working as a designer/developer. It´s like a Carpenter´s hammer gets tossed to the moon, and need to drive to the store and buy a new one. Like 15-20 times a day, EVERY DAY!

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Crash or freeze, Mac

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Latest crash report:

 

panic(cpu 1 caller 0xfffffff01824f4c4): x86 CPU CATERR detected
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 18P4347
macOS version: 20D91
Kernel version: Darwin Kernel Version 20.3.0: Tue Jan 5 18:50:06 PST 2021; root:xnu-7195.80.35~4/RELEASE_ARM64_T8010
Kernel UUID: 8FA2D31D-1BF0-3625-9EBC-76A13C76E519
iBoot version: iBoot-6723.80.19
secure boot?: YES
x86 EFI Boot State: 0x16
x86 System State: 0x0
x86 Power State: 0x0
x86 Shutdown Cause: 0xec
x86 Previous Power Transitions: 0x70604000400
PCIeUp link state: 0x89271614
Paniclog version: 13
Kernel slide: 0x000000001037c000
Kernel text base: 0xfffffff017380000
mach_absolute_time: 0x106603d26
Epoch Time: sec usec
Boot : 0x6051eeba 0x00051599
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x6051ef6e 0x0007fc5b

Panicked task 0xffffffe19b913cf0: 2787 pages, 184 threads: pid 0: kernel_task
Panicked thread: 0xffffffe19ba2d390, backtrace: 0xffffffe8020eb710, tid: 377
lr: 0xfffffff017a48494 fp: 0xffffffe8020eb750
lr: 0xfffffff017a482f0 fp: 0xffffffe8020eb7c0
lr: 0xfffffff017b6ed7c fp: 0xffffffe8020eb890
lr: 0xfffffff01805d5fc fp: 0xffffffe8020eb8a0
lr: 0xfffffff017a48024 fp: 0xffffffe8020ebc20
lr: 0xfffffff017a48024 fp: 0xffffffe8020ebc80
lr: 0xfffffff01893eb34 fp: 0xffffffe8020ebca0
lr: 0xfffffff01824f4c4 fp: 0xffffffe8020ebcd0
lr: 0xfffffff01823dab8 fp: 0xffffffe8020ebd30
lr: 0xfffffff01823f9f8 fp: 0xffffffe8020ebdc0
lr: 0xfffffff01823d160 fp: 0xffffffe8020ebe50
lr: 0xfffffff01812d250 fp: 0xffffffe8020ebe80
lr: 0xfffffff017fb9bc0 fp: 0xffffffe8020ebec0
lr: 0xfffffff017fb9440 fp: 0xffffffe8020ebf00
lr: 0xfffffff0180685a0 fp: 0x0000000000000000

 

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New Here ,
Mar 17, 2021 Mar 17, 2021

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My iMac

FYI: straight from store. No mods or added ram etc.

 

Skjermbilde 2021-03-17 kl. 13.26.20.png

Creative Cloud

Skjermbilde 2021-03-17 kl. 13.27.28.png

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Last attempt based on another thread in this forum: I turned the GPU off in Photoshop settings (some issue that it was related to unsupported graphics card) = no fix in my case

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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Photoshop cannot crash the OS so the issue could be a hardware, driver, … 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Thanks for the reply. 
My iMac doesn't crash at all if I don't use Photoshop, so it is a little hard to believe it's not related. 

Turning off the graphic processor had no effect at all I'm afraid. 

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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If a Bridge collapses it has to be the fault of the car currently crossing it? 

 

Modern OS’ cannot be crashed by an application – with Mac that was the big thing when Mac OS X was introduced all that time ago. 

That Photoshop is the only application you use that reveals another compenent’s issue does not make the issue Photoshop’s even if it may look like that … 

Unfortunately the problem could be a RAM-component, a low-level driver, …

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New Here ,
Sep 02, 2021 Sep 02, 2021

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Hi There, 

 

Did you ever solve this problem?

 

Im having the same issues with my imac 2020

 

Regards Daren

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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Go into preferences > technology previews and check "disable native canvas".

 

This reverts to previous GPU code. The entire GPU code is being completely rewritten for Metal (and DirectX), and it's a bit of a bumpy road in the transition.

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New Here ,
Sep 03, 2021 Sep 03, 2021

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No worries apprecaite the responce i will give it a go, fingers crossed

 

I've also done below recommendation as well

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings)

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