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MarshalSerna
Known Participant
February 2, 2024
Question

Image/Canvas not visible - Photoshop 2024 25.4 MacOS Sonoma, M2 Max Studio

  • February 2, 2024
  • 8 replies
  • 1899 views

I just updated to PS 25.4. When I open a file, I get a new tab or window for the document, scroll bars, layers visible in the pallete, etc... but the document is invisible. There are no canvas boundaries visible. Obviously, this renders the application entirely unusable.

 

I'm going to try and downgrade for now.

    This topic has been closed for replies.

    8 replies

    S
    Sunny1004
    Participant
    February 15, 2024

    Same. When searching for this problem online one can see that it has probably been around since at least 2019...  


    Downgrade to old version doesn't help.

    zh79152044
    zh79152044
    Participating Frequently
    February 7, 2024

    I'm having the same issue. So far the only solution that works for me is to go to Preferences>Performance uncheck "use graphics processor."

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      MarshalSernaAuthor
      Known Participant
      February 6, 2024

      @Kevin Stohlmeyer I'm still on this project, and continuing to use 25.3.1. I just wanted to report that neither "Deactivate Native Canvas" nor unchecking "Use Mulithtreaded Compositing" resolves the mask display issues for me in this version.

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        MarshalSernaAuthor
        Known Participant
        February 5, 2024

        Thanks for the suggestions. I've downgraded to 25.3.1 for while a so that I can wrap a project. It's been working as before. Assuming the settings remained intact from 25.3.1 to 25.4 and back, it appears I already had "Deactivate Native Canvas" selected in Technology Preview settings. I've now unchecked "Use Mulithtreaded Compositing" in Performance to see if that resolves the mask display issues in 25.3.1. 

        D
        Community Expert
        DaveJCummingsCommunity Expert
        Community Expert
        February 2, 2024

        Oh god that sounds horrible! I don't have a Mac Studio, but let me see if I can replicate it on my MacBook 

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          February 2, 2024

          @MarshalSerna try going to Settings/Technology Preview and check "Deactivate Native Canvas". Relaunch PS. The other thing to try is under Performance uncheck "Use Mulithtreaded Compositing". Both have shown positive results with Mac Sonoma.

            katiew98521593
            katiew98521593
            Participant
            April 11, 2024

            Thank you @Kevin Stohlmeyer . I was having this same problem and misunderstood your first instruction. I unchecked Deactivate Native Canvas. My Use Multithreaded Compositing was already unchecked. When I quit and reopened Photoshop 2024 Version 25.6.0, I was able to see my image. So, having them both unchecked seemed to do the trick.

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              MarshalSernaAuthor
              Known Participant
              February 2, 2024

              Just going to add: 25.3.1 does have some really annoying display glitches, and I was sincerely hoping this update would address them. The biggest issue is that the display of layer masks break at different zoom levels. Huge, random blocks of stuff that should be masked out will nonetheless be displayed. The masks themselves are intact, but the display is incorrect. Often zooming several steps in our out will show the effect of the mask as it should be displayed, but it doesn't repair the view at the zoom level you wish to work at. I've made several adjustments based on other reports here, but its still a consistent issue.

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              MarshalSernaAuthor
              Known Participant
              February 2, 2024

              Downgraded to 25.3.1 and everything seems to work as before.

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