image not centering on print with Canon pro printers when printing from photoshop

Forum|Forum|3 years ago
May 26, 2022
4 replies
1581 views

It centers when printing on 8.5 X 11 borderless but otherwise it's TOTALLY off. this has happened with both canon pro 100 and canon pro300. working with the latest version on mac 12.3.1 (monterey).

Please help!!!

thank you

macOS

This topic has been closed for replies.

TheDigitalDog

Inspiring

IF only Photoshop, try this next:

Quit Photoshop if running.
Relaunch Photoshop and open the file that you want to print.
Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image.

See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

E

eyelaroccaAuthor

Participating Frequently

thank you for responses. I've spent almost 5 hours and lots of paper and ink with PS tech support and tried all of the above to no avail. Preview prints the same files with no issues. not a work around as i need to use all kinds of papers = ICC profiles.

They've finally escalated this (why did it take so long???) and promised to call next week. Very frustrating!

TheDigitalDog

Inspiring

So if you try printing out of say Apple Preview, it works or matches Photoshop (use the same settings for the test of course).

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

gener7

Community Expert

Have you checked to see if "Center" is checked on?

If that does not help, then manually setting the position might work until you can find out where the problem is coming from.

E

eyelaroccaAuthor

Participating Frequently

i've spent over 4.5 hours with adobe tech support and they have not resolved the issue. it's been escalated to a member of the senior team. very frustrated!