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Question

Image Recovery

Forum|Forum|1 year ago
February 17, 2025
3 replies
880 views

In the past, if I had a power failure while editing, when I reopened PS the image/s I was working on would come back up as a recovered file. Several times lately this has happened and when I reopen PS the image edit is just gone. Did Adobe remove this feature, has it been moved and renamed? What's going on with this?

macOS

L

LAMY2017

Legend

Just to state for the record and for the use of others, this is how you set up automatic Ps backup of work files:

Settings>File Handling>Automatically Save Recovery (box checked?) every 5/10/15/30minutes/1hr

Ps>Help>Photoshop Help, search for "file recovery troubleshooting." As of this writing, the third search result, file recovery troubleshooting (Help), will be a good read.

excerpt(s) --

There are numerous potential causes for file damage:
• Sudden power outage
• Computer crashes while saving a file
• Photoshop freezes or crashes while saving a file
• Network connection issues
• Hardware problems, including damaged cables, failing hard disks or RAM modules
• Triggered OS update on your computer

If your image appears corrupted on screen and the damage does not save to the exported file or
print, the cause is likely your graphics card or driver.
See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues.

highlights of the troubleshooting webpage --

Install graphics card (GPU) driver updates

Troubleshoot graphics processor

Restore preferences

Troubleshoot plug-ins

Troubleshoot fonts

(and to stop future crashes) Photoshop is crashing

"If you perform all the steps above and you still encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue to Adobe with your email address, we can email you a solution for correcting the problem."

from

Troubleshoot crash or freeze in Photoshop

Fix common crash issues in 6 simple steps

Check for a Known issue in Photoshop.
Force quit and restart Photoshop or restart your computer.
Update Photoshop to the latest version
Reset Photoshop’s preferences
Troubleshoot GPU and graphics driver *
Keep your macOS or Windows operating system up to date.

* Disable the GPU to quickly narrow down the issue

---

I found no statement in Adobe's documentation that autosave doesn't work as advertised if no initial user-initiated save is performed. I'd like a reference to that Adobe.com information, not an anecdote please.

Larry

S

stockphotog.millerAuthor

Known Participant

Very helpful! Thank you!

Peru Bob

Community Expert

if I had a power failure while editing

By @stockphotog.miller

I recommend that you get a UPS {battery backup):

https://www.google.com/search?q=uninterruptible+power+supply&rlz=1C1CHBF_enUS776US776&oq=uninterup&aqs=chrome.1.69i57j69i10i59i131i433i512j46i10i340i433i512j0i10i512l3j0i10i433i512j0i10i512l2.4901j0j7&sourceid=chrome&ie=UTF-8

davescm

Community Expert

It still exists but requires that you save the file first. After that it saves a recovery file in case of a crash.
Personally, I would never rely on that and use incremental saves while I work i.e. filename001, filename002 etc. When I am finished, and have checked the final saved version is OK, I just delete those incremental files.

Dave

S

stockphotog.millerAuthor

Known Participant

Thanks for this. Just like Adobe to take the fangs out of something and place it in the closethh.

davescm

Community Expert

Didn't you already say that?

Yes, just before you accused Adobe of hiding things

Dave

Fix common crash issues in 6 simple steps

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