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Answered

Image turns black when saving as .jpeg

Forum|Forum|7 years ago
November 30, 2018
3 replies
16298 views

Hello,

I am trying to save a file to a .jpeg, but when I do, the background is turning black. The layer is a solid color with lighting effects. I have rasterized the layer to try to solve the problem, but it is still happening. Also happened when I saved it as a .png. I have done this before updating to 2019, and it hasn't ever been a problem. Please help!

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Correct answer Bob_Hallam

Uninstall and Re-install PS CC.

Bob_HallamCorrect answer

Legend

Uninstall and Re-install PS CC.

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

Inspiring

the same problem, unstalling/installing is not working for me

A

Anonymous

Offered possible solutions have no effect on my system.

Try applying the lighting effect as a smart object

Participant

I also tried changing to Legacy Composting under Preferences, and that didn't work.

Legend

What is the bit depth of your image?

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

Participant

8 bit