images are zooming in and out on their own

Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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I've been having a seriously annoying problem lately with PS 23.1.1. I'm working on a Mac.

 

While working on an image it will change it's zoom (jumpy) to something odd like 63.45%, and appear fuzzy/out of focus. This happens whether I'm using my stylus or mouse. It doesn't only zoom in but out as well.

 

Any help very much appreciated.

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi there,

 

We're sorry to hear about the trouble experienced in Photoshop. We're here to help.

Which version of macOS are you using? Since when do you notice this? Is it happening with a particular file type?
Can you go into Preferences (Cmd+ K) > Tools and uncheck Animated Zoom? Relaunch the app.

If it doesn't make any difference, goto Scrubby Zoom on the Zoom tool options Bar at the top and uncheck it.

Relaunch Photoshop.

 

Let us know if this helps.

 

Thanks,

Ranjisha

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Thank you for responding.

I am using OS 11.6.2 Big Sur.
I’ve been noticing this for awhile.
I’m working on tiff or ps files.
I’ve unchecked Animated Zoom and do not have Scrubby Zoom checked but it’s still happening.

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Thanks for the info. Would you mind updating your macOS and Photoshop to the latest version?

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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@kkrip wrote:

This happens whether I'm using my stylus or mouse.


 

Because you are using a stylus, is it with a tablet that has a scroll wheel or multi-touch gesture support? My tablet has both, and if the touch switch is turned on, or if my hand brushes up against the scroll wheel, either can cause an unexpected change to the view such as zooming.

 

Also, what kind of mouse is it? If it’s an Apple Magic Mouse with a multi-touch surface on top, again it might be possible for stray touches to change the view.

 

Just some ideas to check out.

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