Known Participant

Answered

Images disappear when attempting to crop

Forum|Forum|14 years ago
February 6, 2012
14 replies
65636 views

Hi Folks -

Here's the problem for today:

I've got a PC with 12 GB of memory, 9 allocated to PS CS5.

A Radeon 5970 video card with 2GB on-board memory.... although CS5 might only accept 1GB.

I open 30 files about 200K each, which would put total usage around 6 MB total... let's say 7MB to add a little buffer.

I could process the first 10-12 files. I was just cropping each image to what I needed to do. Nothing was standard, so an action or some other automated process was not a viable option.

After each crop, I would save the image and close it out.

About the 13-14 image, as I was starting to crop, the image would just disappear completely so I couldn't crop the image at all.

All video drivers and Adobe updates are installed.

I could close the program and restart it, and it worked fine. But I shouldn't have to do that.

Does anybody know what was happening?

Thanks,

Doug

Correct answer airbrushfx

Reset the tool. Select the tool from the toolbar. After that, go up to the crop icon top left and left click to get the dropdown menu and click reset tool. Problem solved

T

Toraman

Participant

If you apply *crop guide overlay: rules of thirds* on the top its tweakings, the target image may disappears. Apply : *none or grid * instead.

davidpearlman@me.com

Participant

This did not work for me. When I use the crop tool, and the image is 66% or bigger when I rotate the image, the image falls apart and does not keep its integirty. I see the checkerboard creep into the photo every time - even after I followed your suggestions.

A

Angela32043192ownf

Participant

This happened to me too. I can't find a solution.

K

kivial.it

Participant

This bug was driving me mad. Now it seems OK, thank you very much for the help.

Michelmnr

Inspiring

I did not know one can reply via email! Let see if it works...
I seem to remember the fix was to reset the tool. For me R click the tool
when it appears on top left. But why it happens is still a mystery for me

--
Regards, M Munier

Michelmnr

Inspiring

Thank you for the answer as it worked for me. I'm just off the forum having searched and found my self (I think) the answer to stamp not cloning on certain parts of the layer (just lasso it and cut it off then it worked?)... Then my cropping made the pic go!

I'm usin CS4 and I had to R click, not left to get the reset tool. But it did work for me thank you 🙂

airbrushfxCorrect answer

Participant

Reset the tool. Select the tool from the toolbar. After that, go up to the crop icon top left and left click to get the dropdown menu and click reset tool. Problem solved

E

EVAEYA

Participant

THANK YOU SO MUCH!!

N

Neofilm

Inspiring

I had the same problem!!!! Adobe has lost their damn minds! I'm sitting here trying to crop a photo of a screen shot of Premiere crashing so I can show how it's not working and I need to crop the second monitor out of the image and every time i try to crop the image would disappear!!!!!!

Finally I selected "clear" and it worked as it intuitively should/used to. It was very frustrating because I'm already pissed that premiere isn't working and then this curve ball

A

Anonymous

I Was stuck with the same problem with a long time but suddenly I noticed that there was a 1px in width as in picture below as i select the crop option. Please remove that and try it.
Thanks me Later.

D

davep91520459

Participant

Had this trouble in CS3 - clearing the 1px from the field worked. Thanks!

F

Fabio7371

Participant

I have the same issue but I have NVIDA drivers.

I have several images open and after several crops the images of anything I have open dissapear and I can't get them back unless I reboot Photoshop.

I have Windows XP and CS5

Any word from Tech support how to fix this?

Chris Cox

Legend

See post number 22.

A

aca95pks

Participant

Not really a very useful answer for supprt staff when others have said this doesn't help.

I still cannot turn on full acceleration and I now have a Radeon 7850 with the latest drivers.

V

vadoff

Participant

Same problem, makes photoshop very frustrating to use at the moment...

Noel Carboni

Legend

Five words:

Download a new display driver.

-Noel

V

vadoff

Participant

That was the first thing I did when I noticed the problem, no dice.

A

aca95pks

Participant

I thought I would reply to this too. I'm using Photoshop CS5 Extended on Win 7 64 bit and have the same problem.

I'm running a Radeon 4850 with Catalyst 12.3 so it appears AMD have royally screwed up their OpenGL stuff.

For now I've disabled GPU acceleration but it's very annoying. It doesn't happen for all images either.

Noel Carboni

Legend

I've not seen any problems with Catalyst 12.3 in more than a month of use, actually, so they've "unscrewed" at least some of it. But there's no surety that the same code is running for every different video card, and mine's different from yours (I have a 5670).

Try doing a full uninstall of the Catalyst suite and any remnants of ATI software you can find, then drop back to the 11.7 Catalyst suite from last year. That version was widely seen as good for Photoshop.

-Noel

B

badger_girl

Inspiring

I've got exactly the same issue - images disappearing when I crop. It was previously working fine, all of a sudden..'poof' gone! I've not changed any settings and I don't have the technical expertise to really follow what you guys are discussing. Help!

....and a few minutes later - fixed! It was the old set to '1' in the width bar.

Show more replies

Download a new display driver.

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