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Stapfoto
Stapfoto
Known Participant
February 2, 2023
Answered

import photo from ACR 15.1.1.1329 to Photoshop 24.1.1 impossible coming from Bridge 13.02.6.636

  • February 2, 2023
  • 3 replies
  • 616 views

Since a few days it's not possible anymore to open a photo in ACR and import it in Photoshop when you come from Bridge. The only way to do this is to view the photo's in Bridge (because you don't see raw-thumbnails in explorer), remember the number, then go to Windows explorer, seek for the right number, rightclick on "Open with...". The photo is opened in ACR then and..... then the "open" button works! There seems to be a bug between Bridge en ACR?

This topic has been closed for replies.
Correct answer TheDigitalDog
quote

Yes, when I open with File - open it also comes in ACR and the "open" button is working, same as Windows explorer. 

Okay, I've to ask the same question in a group about Bridge now I understand?? Adobe isn't Adobe? I'll give it a try to find this forum and copy paste the topic. Hopefully Adobe will fix this bug soon....


By @Stapfoto

This is the Photoshop forum. 

There is also an Adobe Camera Raw forum. 

Your issue appears to be Bridge related. So your best bet is to start a thread there describing the issue as Bridge hosting ACR. Adobe Camera Raw is working as it should with Photoshop, based on your last post. 

3 replies

TheDigitalDog
TheDigitalDog
Inspiring
February 2, 2023

Adobe Camera Raw can be hosted by either Bridge or Photoshop. So when you attempt to open a raw from Photoshop (File>Open) does Adobe Camera Raw now load with the raw? If yes, this is a Bridge issue; you'll need to post on the Bridge forum. 

The other step you can try is resetting the Adobe Camera Raw preferences. Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Stapfoto
StapfotoAuthor
Known Participant
February 2, 2023

Yes, when I open with File - open it also comes in ACR and the "open" button is working, same as Windows explorer. 

Okay, I've to ask the same question in a group about Bridge now I understand?? Adobe isn't Adobe? I'll give it a try to find this forum and copy paste the topic. Hopefully Adobe will fix this bug soon....

TheDigitalDog
TheDigitalDogCorrect answer
Inspiring
February 2, 2023
quote

Yes, when I open with File - open it also comes in ACR and the "open" button is working, same as Windows explorer. 

Okay, I've to ask the same question in a group about Bridge now I understand?? Adobe isn't Adobe? I'll give it a try to find this forum and copy paste the topic. Hopefully Adobe will fix this bug soon....


By @Stapfoto

This is the Photoshop forum. 

There is also an Adobe Camera Raw forum. 

Your issue appears to be Bridge related. So your best bet is to start a thread there describing the issue as Bridge hosting ACR. Adobe Camera Raw is working as it should with Photoshop, based on your last post. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 2, 2023

Hi,  @Stapfoto could you please describe what you mean by impossible?

Is the open button greyed out? do you get an error message, or is it simply inoperative?

 

Which OS do you have and what are the specs of your computer (CPU, GPU, RAM?) and the camera that produces the raw files? What is the last update that was done?

 

Did you try resetting the preferences in Camera Raw, or Bridge, or Photoshop?

Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

 

Stapfoto
StapfotoAuthor
Known Participant
February 2, 2023

This specs are in de topic: ACR 15.1.1.1329, Photoshop 24.1.1, Bridge 13.02.6.636.  
What happens is that when I open a photo in Bridge it opens okay in ACR. But trying to import it from ACR to  Photoshop with the "open" button brings me back to Bridge. The strange thing is that opening the same photo with Explorer (Windows 10 pro) it opens also in ACR of course, bur then the button brings me, as it shoud do, to Photoshop. So it works fine then. I don't think PC, Ram, GPU are the problem (I work every day on Adobe, never had this problem), but because you asked: 
CPU: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.80 GHz
Ram: 32 GB
NVIDIA GeForce RTX 3070

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 2, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Stapfoto
StapfotoAuthor
Known Participant
February 2, 2023

Uuuhh.... it's the same?? Unfortunately no answer to my problem, still have to spend hours with this workarround and telling unpatiently waiting customers about the current problems with Adobe 😥.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 2, 2023

wait for a ps expert to respond.

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