Import Video Frames to Layers error

[HareKrishna328977906yb0]

I am using the latest version of PHOTOSHOP and it's fully updated. When I am trying to import video frames to layer it shows the following error.

Could not complete the Video Frames to Layers command because the file could not be opened.

I have tried both version beta as well as regular photoshop.

Kindly help to resolve this issue.

Thank you

[Kevin Stohlmeyer]

Hi @HareKrishna328977906yb0 where is the file located? Local HD or? How large is the video file?

[Ares Hovhannesyan]

What type of video file is it?

[가영38475011bja0]

Did you solve the problem?