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peregrine101
Known Participant
December 30, 2021
Answered

Importing (2022) PSD file that has a layer effect into QuarkXpress gives 69 error

  • December 30, 2021
  • 8 replies
  • 3661 views

If I create a file in Photoshop 2022 that includes a layer effect like 'drop shadow', then try and import that file into QuarkXpress, I get a Bad File Error 69.

 

TEST:

  1. Using Photoshop 2021, I create a simple square with a color fill, add a drop shadow layer effect and save
  2. Using Photoshop 2022, I open the 2021 file and resave it (using a different file name)
  3. Open Quark
  4. Import the PSD 2021 file without a problem
  5. Import the PSD 2022 file and you get the 69 error

 

Somehow, in PSD 2022, when you add a layer effect, it causes the import issue. But PSD 2021 doesn't. I even opened the problem PSD 2022 file in PSD 2021 and resaved and it imported just fine.

 

By the way, I'm using Mac Big Sur

 

Any ideas???

 

Thanks so much and Happy Holidays!

This topic has been closed for replies.
Correct answer Philip21768344x2iv

Its fixed.... the psd issue that was causing Error 69 in Quark 2021 is fixed.

With Version 17.0.3

Thanks Quark

8 replies

P
Philip21768344x2ivCorrect answer
Participating Frequently
April 11, 2022

Its fixed.... the psd issue that was causing Error 69 in Quark 2021 is fixed.

With Version 17.0.3

Thanks Quark

P
peregrine101Author
Known Participant
April 11, 2022

Hi Philip:

 

Everything was fixed with the QX 2022 v18.0.1 But it's nice to know they corrected it in QX2021 for those that haven't donwloaded the latest version.

 

Thanks for that update! Appreciate that!!!

P
Philip21768344x2iv
Participating Frequently
May 8, 2022

Looking to buy anybodies Licensed Quark 2020, if anyone has Quark 2020 and wants to sell and transfer the License please concats me 

 

Philip

3_16@bellsouth.net

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Philip21768344x2iv
Participating Frequently
January 6, 2022

Well Guys Adobe came out today with an update to PS v 23.1, i was hopeful that the PSD issue was addressed but unfortunatly its the same "Bad File Error 69", however Quark has sent me a solicit to upgrade to Quark 2022 for $169.00 after purchasing 2018, 2019, 2020 and presently 2021 i am tempted to go for it to see if they created a new PSD extention.

I'll keep everyone updated, also the same.

 

Philip

P
peregrine101Author
Known Participant
January 6, 2022

Good Morning/Afternoon Everyone:

 

Dang...I haven't had a chance to update my PSD but thanks for letting us know.

 

I haven't received the invite to upgrade my QX to 2022 yet. I pay a couple years in advance so that should be coming soon.

 

Thanks!

Robert

P
peregrine101Author
Known Participant
February 14, 2022

Happy Valentines everyone!

 

Just downloaded the new 2022 Quark and it's fixed!!!!!

 

Thought I'd let you all know!

 

Thanks for all your support!

    P
    Philip21768344x2iv
    Participating Frequently
    January 3, 2022

    Yes always...

     

    Philip

      T
      Test Screen Name
      Legend
      January 3, 2022

      "I don’t believe it is a Quark thing"

      It MUST be a Quark thing. Adobe don't make the PSD input filter in Quark. " I believe Adobe changed something with the PSD file format" They probably did. They can do that because it's their proprietary format, and they don't have to tell anyone, least of all their rivals. They can change it in secret ways to make Quark's job harder if they want. Or at least to force Quark to do costly reverse engineering. This game has been going on for decades. If you want to avoid this sort of issue, avoid proprietary formats. 

        T
        Test Screen Name
        Legend
        January 4, 2022

        Imagine a Photoshop management meeting.

         

        "It's been reported that recent changes to the PSD format mean that QuarkXPress can't import PSD any more"

        High five from engineering team.

        "Good work. Can we stop them reading PDF too"?

        "Sadly not, we don't control that standard any more".

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        January 3, 2022

        Just to make sure: Are the psd-files saved with maximized file compatibility? 

        P
        peregrine101Author
        Known Participant
        January 3, 2022

        Hi:

         

        Yes, maximize file compatibility is ON -- set to 'always'

         

        But thanks for asking!

        Robert

         

         

          P
          Philip21768344x2iv
          Participating Frequently
          January 3, 2022

          My fix is for now to continue using PS V22.5.4 untill PS corrects the issue if it is in fact a PS issue. I keep checking for and upgrade to to V23.1 to see if the problem is resolved, i can't see why it would be the PSD Extention.?

           

          Philip

          P
          peregrine101Author
          Known Participant
          January 3, 2022

          Hi Philip:

           

          I agree with you 100%. I have no problems using the earlier version of Photoshop and saving a native PSD file. It imports perfectly into QX2021. It's when I use the latest Photoshop that I have the issue.

           

          My work stream though suffers:

          1. I create a Photoshop file as I need it
          2. Import that into QX as I work on a layout
          3. If I need to make changes to the PSD file, it's easy and direct and of course, updates in QX
          4. When the layout is approved, I then convert the PSD file into a TIF CMYK SWOP 20 file and replace the PSD file with TIF image -- that makes my commercial printers very happy!

           

          So if I continue to use the latest version of Photoshop, I'm forced to save the PSD file and do a Save As JPG/TIF just so I can place it in QX while I work on the layout. Just an extra step (and yes, I have an automated script for that, but it's still an extra step!)

           

          I'll keep you updated!

           

          Thank you!

          Robert

          J
          J453
          Legend
          January 3, 2022

          I reached out to a former Adobe employee who is now a Product Manager at Quark to see if I can help them suss out what they might be choking on in the PSDs.

            P
            Philip21768344x2iv
            Participating Frequently
            January 3, 2022

            Hi Robert, Happy New Year to you too, I don’t believe it is a Quark thing, I believe Adobe changed something with the PSD file format because when I save the PSD file with PS v 22.5 the PSD show’s correctly in Quark, that is Quark 2021 or any version of Quark you’re running, have 2019, 2020, and 2021 installed.

            Your thoughts,

            Philip

            Dave Creamer of IDEAS
            Community Expert
            Dave Creamer of IDEASCommunity Expert
            Community Expert
            January 3, 2022

            >> I don’t believe it is a Quark thing, 

            Technically, it would still be a "Quark thing" even if Adobe did change the file format. It's Adobe's right to change the format as they see fit for the future of the program; their only responsibility is to make sure the other Adobe programs can use the new format.

             

            One would presume Quark has a CC subscription (or two) and is on the pre-release and/or beta program. 

            David Creamer: Community Expert (ACI and ACE 1995-2023)
              P
              Philip21768344x2iv
              Participating Frequently
              January 1, 2022

              Yes, i too am a Quarkxpress 2021 user along with photoshop and i got the same massage "Bad File Error 69".

              I have called Quark and they did'nt no anything about that error, then i called Adobe they told me it is a issue with Quark.

               

              I have been using Photoshop & QuarkXpress together for about 15 years and never had this issue, i upgraded from Quark 2015 to 2016 to 2017 to 2018 then 2019 then 2020 alonside all the photoshop upgrades, as soo as i upgraded to Photoshop V 23.1 using now Quark 2021 the PSD issue began, the tech support person at Adobe suggested i downgrade back to Photoshop V 22.5.4 and its working now with that version. I have tried everything, all of my picture files in Quark are in PSD format and i did'nt want to resave them over as Tif's. Also my OS is Big Sur.

               

              If you come up with anything let me know.

               

              Philip

               

              [email removed by moderator]

               

              P
              peregrine101Author
              Known Participant
              January 2, 2022

              Hi Francesco and Philip:

               

              Sorry for the dealy in responding...Happy New Year!

               

              Yes, I am running both the latest versions of QX and Photoshop. And as Philip alluded to, QX didn't have an answer -- I'm supposed to call back on Monday after the holidays and Adobe told me it was a QX issue (which is what I expected them to say).

               

              I'll update here after tomorrow's QX phone call.

               

              Thanks for responding!

              Robert

              F
              Community Expert
              Francesco Della PerutaCommunity Expert
              Community Expert
              December 31, 2021

              Hi, are you using the latest QuarkXpress version available?

              I think the issue is related to some incompatibility between the new photoshop and the import xtension of Xpress.

               

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