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Participant
June 9, 2021
Beantwortet

Impossible to connect to Adobe server for using Photoshop 2021

  • June 9, 2021
  • 2 Antworten
  • 2182 Ansichten

Hi. For at least 1 hour, my Photoshop is not able to connect to the Adobe server for reading my licence and I am stuck. I am using the latest version of Photoshop 2021 and the latest version of Adobe Creative Cloud. I tried a lot of stuff to fix it, but nothing work: my WMI service is running well, there is no issue with the Credential Manager from my Service Manager (I think), everything is updated, and more checks. I don't understand what is going on. I was using Photoshop 2021 normally and suddenly the software stop responding at all randomly and when I restart it, the problem appears. I am on Windows 10 64-bit, core i7-3770, NVIDIA GeForce GTX 1050 Ti. Any help will be appreciated.

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Beste Antwort von Kevin Stohlmeyer

What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

2 Antworten

Participant
June 9, 2021

I purchased Adobe photoshop 2021  around the 27 May. Now when I try to open it I am told that my trial period has expired.

Kevin Stohlmeyer
Community Expert
Community Expert
June 9, 2021

Have you signed out and back in to the CC app?

Kevin Stohlmeyer
Community Expert
Community Expert
June 9, 2021

What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

Participant
June 9, 2021

No error just that my trial period has expired and do I wish to purchase.