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pikawilliam11
Participant
June 9, 2021
Answered

Impossible to connect to Adobe server for using Photoshop 2021

  • June 9, 2021
  • 2 replies
  • 2182 views

Hi. For at least 1 hour, my Photoshop is not able to connect to the Adobe server for reading my licence and I am stuck. I am using the latest version of Photoshop 2021 and the latest version of Adobe Creative Cloud. I tried a lot of stuff to fix it, but nothing work: my WMI service is running well, there is no issue with the Credential Manager from my Service Manager (I think), everything is updated, and more checks. I don't understand what is going on. I was using Photoshop 2021 normally and suddenly the software stop responding at all randomly and when I restart it, the problem appears. I am on Windows 10 64-bit, core i7-3770, NVIDIA GeForce GTX 1050 Ti. Any help will be appreciated.

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

    2 replies

    D
    defaultlmt74v0wxazj
    Participant
    June 9, 2021

    I purchased Adobe photoshop 2021  around the 27 May. Now when I try to open it I am told that my trial period has expired.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 9, 2021

    Have you signed out and back in to the CC app?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    June 9, 2021

    What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

    T
    TKIO
    Participant
    August 31, 2021

    Hi,
    I have the same kind of issue where it says, can't connect to Adobe sever while my internet connection is fine.
    What I don't understand is that I've been using Photoshop for months without any issue, I haven't changed anything on my PC configuration at all but just out of the blue, I can't connect to Adobe server.
    So I thought to uninstall all of it and do a fresh install but can't uninstall because It can't connect to Adobe server.
    I have a monthly paiement and it's going to be renew automatically tomorrow for an application I can't use.
    It's running on Windows 7 pro 64, I've read in the forum and tried multiple things but none of it worked.
    Since I really don't have the time to spend days trying to figure what happened, I was wondering if there is a way to fix it once for all? Thank you.

    Cheers,

    Jacques

      H
      Hannaford P. Krump
      Participating Frequently
      November 15, 2021
      quote
      quote

      Hi,
      I have the same kind of issue where it says, can't connect to Adobe sever while my internet connection is fine.
      What I don't understand is that I've been using Photoshop for months without any issue, I haven't changed anything on my PC configuration at all but just out of the blue, I can't connect to Adobe server.
      So I thought to uninstall all of it and do a fresh install but can't uninstall because It can't connect to Adobe server.
      I have a monthly paiement and it's going to be renew automatically tomorrow for an application I can't use.
      It's running on Windows 7 pro 64, I've read in the forum and tried multiple things but none of it worked.
      Since I really don't have the time to spend days trying to figure what happened, I was wondering if there is a way to fix it once for all? Thank you.

      Cheers,

      Jacques

      By @TKIO

       

       

      I have the same issue with Creative Cloud and Windows 7 (64-bit, Service Pack 1). It started about a month ago. Creative Cloud is unable to reach Adobe servers and now Photoshop won't run beyond the startup screen because it can't confirm my subscription status, claiming it's unable to reach Adobe servers.

       

      I've tried it with my firewall turned off and I've tried everything listed on this page, and nothing works:

       

      https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

       

      I'm just about ready to cancel my Adobe subscription after many years.


      By @Hannaford P. Krump

       

       

      I found the solution to this problem:

       

      https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392

       

      Scroll down to "Easy fix" and install the update. ("To add the DefaultSecureProtocols registry subkey automatically, click here. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.")

       

       


      Reboot your computer after installing the DefaultSecureProtocols update and before running the Creative Cloud software or Photoshop.

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