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in 24.1.1 Zoom in and out not working

Explorer ,
Feb 14, 2023 Feb 14, 2023

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24.1.1 photoshop

HUGE BUG with option and space bar for -

and cmd space bar for +

zooming out and in doesnt work if you are using the brush tool

( always did before in all versions )

you now have to click on the HAND TOOL for the zoom in/out to work and this is a pain in the ass.

IT MIGHT BE A VENTURA 13.2 issue

i have no idea but its not working like it used to

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correct answers 1 Correct answer

Explorer , Feb 15, 2023 Feb 15, 2023

easiest fix  though its a pain in the A........

TRASH the photoshop  user preferences

and now i have the commands working 

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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Hi @losackmd working fine on my Photoshop using the brush tool and spacebar option/cmd - same specs.

Have you checked your Apple System Preferences/Keyboard/Shortcuts to make sure you don't have a conflicting shortcut interfering?

You could also try to reset your preferences in Photoshop (Photoshop Prefs/General click the reset button).

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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@losackmd One quick thought - are you hitting the space bar first to get the hand tool- then holding opt or cmd?

The order of operation does matter.

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Explorer ,
Feb 14, 2023 Feb 14, 2023

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tried everything 

are you using VENTURA 13.2?

i just upgraded to it  

thanks

but i cant fix this

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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Hi losackmd,

Is it just the brush tool, or does zoom fail with other tools? If you install the previous version of Photoshop, does it work?

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Explorer ,
Feb 15, 2023 Feb 15, 2023

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easiest fix  though its a pain in the A........

TRASH the photoshop  user preferences

and now i have the commands working 

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hi, losackmd,

Thank you for letting us know that you were able to resolve the issue.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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Hi, @losackmd you may want to copy the entire preferences folder once you've reset Photoshop the way you want, this way, you'd be able to replace the preferences with known working ones, if your system is prompt to give you corrupted preferences.


https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

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