Incompatibility on macOS Big Sur (11.7.10) with Photoshop 27.0 - Suggesting Subscription Adjustment

[aurelius16]

I am writing to you as a long-standing and loyal subscriber who has relied on your products for many years.

My current concern relates to the incompatibility of the latest Photoshop version. My desktop runs macOS Big Sur, version 11.7.10, an operating system that is no longer compatible with Photoshop version 27.0 or its newest features (such as Beta or experimental capabilities).

Since I am unable to use the most current version of the software, and consequently cannot access all the innovations for which I am paying through my subscription, I feel that the value proposition has been diminished in my particular case.

Therefore, I would like to propose the following: Have you considered offering a temporary price adjustment or reduction for subscribers who are limited to older Photoshop versions due to hardware or software restrictions? Alternatively, could you offer additional credit for other Adobe services?

I appreciate your attention to this matter and the possibility of finding an equitable solution that acknowledges my loyalty as a customer.

[ExUSA · Accepted solution]

Big Sur was released five years ago and if that's the latest OS version you can use, your computer must be well over ten years old. Neither Apple nor Adobe still support software that old. Its time to get a newer computer if you want security updates and want to use current application software.