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Infuriating Genuine Service Alert popping up and blocking everything on my screen...

Contributor ,
Dec 01, 2024 Dec 01, 2024

This is especially infuriating since they took the usual money out of my account just today as it is the first day of the month. 

Why now after all these years of paying them and using their products?

 

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Adobe
Community Expert ,
Dec 02, 2024 Dec 02, 2024

@robertw44482386 have you tried signing out of the Creative Cloud app and signing back in again

2024-12-02 08_22_39-Creative Cloud Desktop.png

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Community Expert ,
Dec 02, 2024 Dec 02, 2024

If @Ged_Traynor ’s advice should not have solved the issue could you post a screenshot of the alert? 

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New Here ,
Dec 03, 2024 Dec 03, 2024
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Totally understandable—it's frustrating to face issues right after they charged you, especially as a loyal customer. Hopefully, Adobe resolves this soon. At least version 13 keeps you running for now.

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