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FADAMIA
Inspiring
January 14, 2020
Question

installazione photoshop su secondo pc non funzionante

  • January 14, 2020
  • 2 replies
  • 437 views

Ho installato Creative Cloud e successivamente l'applicazione Photoshop su un secondo computer. Sul primo tutto funziona regolarmente, sul secondo l'applicazione Photoshop, pur risultando installata non funziona, non si apre la pagina di introduzione, ma solo una pagina nera conn in alto la barra contenente: File - Modifica - Livello - etc. etc. i cui link non rispondono (vedi immagine allegata).

Come risolvere questo problema, sottolieando che le altre applicazioni presenti nel mio abbonamento funzionano regolarmente..

Grazie a chi saprà darmi indicazioni.

Fadamia

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2 replies

F
FADAMIAAuthor
Inspiring
January 14, 2020

Ho eseguito quanto indicato ma non risolvo il problema. Tra l'altro tra i dispositivi attivati non risulta quello del computer dove Photoshop non è funzionante

 

Fadamia
nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 14, 2020

Are you facing the same issue with Photoshop on the other computer as well? Please share the operating system version you are currently using.

F
FADAMIAAuthor
Inspiring
January 14, 2020

Sull'altro computer tutto funziona regolarmente. Il sistema operativo su entrambi è windows 10 pro versione 1909

Fadamia
nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 14, 2020

Hi Fadamia,

 

We are sorry about the experience with Photoshop.

 

You can quit Photoshop, sign out of the Creative Cloud and sign back in to check if you are able to launch Photoshop correctly after that. You can also go to adobe.com, sign in to your account and then go to the manage account page. Once there, navigate to Plans, select Manage Plan for the subscription which is currently active, then scroll down to the bottom of the page to check the number of activated device listed on the page.

If you see more than 2 devices, please sign out of the Creative Cloud, deactivate all the devices from that page and then sign back in to the Creative Cloud.

 

Let us know if that helps.

 

Regards,

Nikunj

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