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Pavarotti
Pavarotti
Participant
February 27, 2020
Question

Invoking Smart Sharpen crashes Photoshop 21.1

  • February 27, 2020
  • 5 replies
  • 2651 views

The title says it all. I see from the community entries that PS 21.1 is not the most stable of applications. I tried to search the forums for reference to this problem, if any, but the search engine crashed on every attempt. Sigh.

This topic has been closed for replies.

5 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
February 14, 2021

Just a general comment: Smart Sharpen is partly executed in the GPU, using OpenCL, which is a component in the video driver. So the underlying cause is most likely a buggy video driver.

    Ali Borsan
    Ali Borsan
    Participant
    February 14, 2021

    Go to Preferences > Performance> and uncheck (Use Graphics Processor ) > then everything will work fine.
    If you have Nvidia card, try to download the Studio driver not the Game ready driver, if it works then fine, if not , keep unchecking Graphics processor and you are ok.

     

    W
    Will Sylwester
    Participating Frequently
    September 17, 2020

    I recently started having this problem and it was driving me insane, couldn't figure it out.  I hate resetting settings as a recommendation, I want to know why something is happening.  Some recommend disabling OpenCL, but why use this expensive software and super expensive computer/GPU but have to disable valuable acceleration for a basic function?

     

    Then I realized what setting I'd changed: try setting your Cache Levels to 2.  I was messing around with raising it because of checking for gradient-banding which can be false when zoomed out (whole can of worms and massive debate of its own).  Long story short, it seems to me Cache Level:2 is the way to go in general, and going higher may be causing this for some.  Hope this helps someone out there.

    O
    OBucksfan10
    Participant
    May 16, 2020

    THANKS!! That worked!!! I didn't migrate preferences (low-level user) and discovered I have modified them as I went along. No big changes so no big deal on the "nonmigration".

    A
    Anonymous
    February 27, 2020

    Hi

    Just tested on Windows 10 with PS version 21.1, smart sharpen works fine for me with either a normal layer and as a smart object. There are issues with this release but I can replicate the issue you're having

    Try resetting your preferences, you may want to backup your custom settings beforehand.

    https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

     

    Pavarotti
    PavarottiAuthor
    Participant
    February 28, 2020

    Thanks for the suggestions Ged. I have made a couple of changes to the preferences,  as you indicated in your diagram. I can't say that I have been all that systematic, but whatever I did, it seemed to work. Smart Sharpen no longer results in a PS crash as far as I can see. Touch wood. Thanks again Ged.

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