Is Adobe Support even availalble?

Forum|Forum|5 years ago
June 8, 2020
2 replies
238 views

OK - I'm super frustrated... trying to solve for two issues. The first problem is with my account. And because I get an error message on my account which sends me in this endless loop which I can't resolve. And since I have this account issue I can't seem to find any chat functions for support (nor email)... and I've been on hold for 52 minutes so far. Does ANY support exist for paid subscribers?

Problem or error

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Derek Cross

Community Expert

Please indicate your version of Photoshop and OS.

Please explain clearly the issue you're having – remember we are not mind readers!

M

mikek82704528Author

Participant

Hi Derek -

Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5 x64

Operating System: Mac OS 10.15.5

The issue is explained better in the image post... I can't seem to technical or account support at all. I think this is related to the error message on my account. When I try and update my account info I get the "Something Went Wrong" message.

M

mikek82704528Author

Participant

Related to the first issue... I get an error message that my account is expired (which it is NOT... I have a prepaid card I used). When I click on the link to update my card I get the error message below.

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