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Answered

Is anybody else fed up with updates that break the software?

Forum|Forum|5 years ago
July 7, 2020
10 replies
2455 views

Almost every time Adobe updates this program it becomes fundamentally broken and unusable. Everybody is paying monthly fees for software that doesn't work. My business relies on it and I don't have a choice but to use newer versions as I don't have time to go poking around through old versions to find one that works, nor should I have to, paying a monthly fee for this.

Older versions are broken in other ways so I look forward to updates that fix these issues, but new dramatic issues are always introduced. Why is Adobe so terrible with this? I'm completely at odds as to how this could happen EVERY TIME. If this seems out of context I'm referring to all the weird graphic/block issues that are happening with 21.2, not to mentin strange brush stuff that was happening prior, which is why I tried the update. I run an older version mostly now (18.1.6) because the newer versions simply don't work but it also has problems with corrupting files. Files often don't recover either.

When it works it's great but it seems like the past few years has been coding [cursing removed] for this program.

Please someone tell me [cursing removed] is going on and why it's like this? I also think Adobe should suspend fees while their programs don't work, or provide refunds until they do. I've spent hours with their tech support also, doing remote screen help, and they usually end up trashing the preferences which works for a little while and then the problems return.

This topic has been closed for replies.

Correct answer jazz-y

If you get the same type of problems every time you update your operating system or Photoshop, then there may be a problem with the operating system or your hardware. Photoshop uses RAM intensively, I recommend starting by checking it. You can also check the event logs of the operating system and other hardware. Perhaps this will help to find the cause of constant freezes

D

defaultfhz2mpjueyo4

Participant

Photoshop is increasingly buggy and infuriating, and the tech support is terrible. It's becoming harder and harder to retain any kind of work flow.

D Fosse

Community Expert

@defaultfhz2mpjueyo4

This kind of unspecified complaint is no use to anyone. If you have specific problems, describe them and maybe we can figure out what it is.

What I can say is that about 95% of all Photoshop problems we see here are caused by an outdated or underpowered GPU or a bad GPU configuration like conflicting dual graphics.

For most of us, Photoshop works without problems.

didiermazier

Community Expert

To these all excellent comments I would add that updating any software without having previously updated the OS is always risky.

Furthermore on Mac when they are so frequent MacOs updates these days …

elic80910600

Participant

Three years later and the same issue... Across multiple, high-end laptops, each of which smokes the system requirements, 4 out of 5 updates result in the cool new behavior of PHOTOSHOP WON'T OPEN OR CREATE A FILE!

Adobe... No more magic generative fill budget for your programmers, unitl they can deliver a stable release, that doesn't force users to constantly revert to a previous version.

...and while we're griping about poorly executed updates... Is it really necessary to reset my InDesign Workspace to Kindergartener Mode, with every little patch??

You're making expensive SaaS software for professionals. New iPad modes and AI Features are great, but we need the core functionality to remain intact.

D Fosse

Community Expert

Across multiple, high-end laptops

By @elic80910600

Laptops are generally problematic these days, for one single reason: they all come with dual GPUs. That's a problem because Photoshop (and Lightroom etc) uses the GPU for actual data processing. You can't send data to one GPU and get it back from the other, so there can only be one GPU in that equation. It's not just a passive one-way downstream flow like it used to be, and still is in simpler applications. Multiple GPUs will/may conflict in Photoshop, and cause crashes and so on. The general advice is to completely disable the integrated GPU.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

elic80910600

Participant

OS is up-to-date. Integrated GPU is disabled. NVidia 4080 drivers are up-to-date. Settings are set. Resolutions are resolutioned... and stupid 'Scrubby Zoom' is unchecked... and none of that should matter.

"Laptops are generally problematic" was a reasonable answer in the Pentium era; it's a ludicrous answer in 2023. The whole industry is on high-end mobile devices today.

Yes. Coordinating multiple moving targets of driver and OS releases is difficult, but 'Create New PSD' is not an emergant feature. It has arguably been THE core feature for as long as any of us have been Photoshopping. If the app itself will launch, that functionality should be intact, whether the GPU is optimized or not. Full-Stop

KShinabery212

Community Expert

I notice more issues for Apple users when updates come or new versions.

So glad I switched to PC!!!!

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

B

Barbara24208542vpai

Participating Frequently

Hummmm ... I feel for you. Fast forward and it's now 2022 and it's worse than ever I'm afraid!

S

Sonicsnout

Participant

Every. Single. Time.

Every time I update Photoshop OR Windows, Photoshop is borderline unusable and I have to become a tech support guy for a few hours or even a couple of days before I can set it right. I've lost plenty of hours to this and it's costing me money. I just updated a week ago and now theres another one and I really need to put in some time. But Photoshop has started freezing again so I checked and of course there's another update already. So hopefully this fixes the problem but more likely I'm in for a night of troubleshooting. And I really, really, really needed to catch up today. I needed to put six to eight hours and I think I've managed one and a half. I'm so screwed.

Almost every time Adobe updates this program it becomes fundamentally broken and unusable. Everybody is paying monthly fees for software that doesn't work. My business relies on it and I don't have a choice but to use newer versions as I don't have time to go poking around through old versions to find one that works, nor should I have to, paying a monthly fee for this.
By @dhakerman

J

jazz-yCorrect answer

Legend

If you get the same type of problems every time you update your operating system or Photoshop, then there may be a problem with the operating system or your hardware. Photoshop uses RAM intensively, I recommend starting by checking it. You can also check the event logs of the operating system and other hardware. Perhaps this will help to find the cause of constant freezes

C

chong67

Known Participant

LOL !

Adobe needs to do regression testing before releasing their software.

Lots of programming errors.

And from a big company???

R

rosenh

Known Participant

You are 100% spot on. Its madness. I generally avoid incremental backups, but when things start to get glitchy, I finally succumb. I felt I had to update to 20, because I kept losing my palettes. Now that I have that [cursing removed], I keep doing the incrementals to try and get rid of other glitches. Now? My screen flashes black while I'm working. Sketch sketch BLACK sketch move BLACK. And if I go to another program and want to keep PSD open on my desktop so I can see it, NOPE, that screen has gone black. It is literally unworkable. But I can't go back to stuff that stopped working before. Its an utter lack of quality control. Are we surprised? They don't HAVE to care, there is no viable competition. It infuriates me. Take some time, take some of the GAZILLION dollars you're squeezing out of us, and JUST. MAKE.IT.WORK.

Nancy OShea

Community Expert

There's no law that says you must accept every update. If my app is working, I often skip incremental dot releases entirely. And I never upgrade until I'm ready, especially when working on time sensitive project deadlines. Turn off automatic app updates from your Creative Cloud desktop preferences (gear icon).

Post back if you don't know how to do that.

Nancy O'Shea— Product User & Community Expert

D

dhakermanAuthor

Known Participant

Like I said, this would be fine if older versions worked properly but they don't either. I can't remember the last time I used a fully stable release. Maybe around 5 or so years ago.

Nancy OShea

Community Expert

I'm using Photoshop version 20 without problems. I also have version 18 installed in case I ever need it. My system is an aging Win10 workstation with ample scratch disk and RAM.

Nancy O'Shea— Product User & Community Expert

J

JoshMacMac

Participant

Same problem here. Unable to complete business critical tasks due to same issues. Reverting to old versions caused issues with text rendering in documents.

J

JoshMacMac

Participant

I am working on a 2017 MBP 15inch with Radeon Pro 555 2 GB

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