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J
Jonathan Lipkin
Inspiring
January 5, 2025
Answered

Is there a version of Photoshop that is more stable?

  • January 5, 2025
  • 1 reply
  • 4653 views

I had upgraded to v26 a while ago, but it crashed all the time, so I went back to 25.12. It also crashes frequently. I've tried uninstalling and reinstalling, but the problem keeps coming back. 

 

I don't need a lot of the new features, I just want a version that doesn't crash so frequently.

 

Thanks in advance for the advice

 

(running OS 14.5 on 2019 Mac Pro - I always hold off upgrading OS for a few months)

    Correct answer Jonathan Lipkin

    A Google Drive link should work fine. If you need to send it to me directly, my email is bnemecek AT adobe DOT com.

     

    In terms of support, we only really cover the current version and one version back. You can continue to operate 22 on your system for as long as you like, but we won't make updates to it and there is always a chance that updating your OS or something else on your system may cause things to become incompatible.


    Hi Again, Brett. I updated my OS to 15.3 and PS to 26.3. I'm able to resize images without crashing now.

     

    Thanks for all of your help

    1 reply

    J
    Jonathan LipkinAuthor
    Inspiring
    January 5, 2025

    PS, crashes seem to happen mostly when I save a file

    BrettN
    Community Manager
    BrettNCommunity Manager
    Community Manager
    January 6, 2025

    Does it seem to happen when saving a particular file, file type, or folder location? For example, do you still see the crash if you create a new, blank file and save it as JPG to your desktop? 

    J
    Jonathan LipkinAuthor
    Inspiring
    February 14, 2025

    Still haven't found your crash report on my end. Sometimes it takes a little while, so I gave it a couple days, but still nothing. Not sure why though.

     

    However, thanks for posting the Mac reporter as well. It says that Photoshop is hanging (becoming unresponsive) rather than crashing. The last screen shot says you force quit, which as far as the application is concerned is a crash and will often cause a crash report to appear. So, even if the crash report would come through, it likely wouldn't tell us much other than the app was force quit.

     

    Our best information may just be in the Mac report. But a hang is pretty common when dealing with large amounts of information being processed and the OS may not know that it simply has to wait longer than it normally expects before reporting to you. Send that full report the next time it appears and lets see if there is useful information in it.


    Thanks, Brett. How would I send the report? Copy and paste from the dialog box?

    Could this be an issue with faulty memory on the comptuer? I didn't suspect that because no other apps crash (or hang) and it happens in Photoshop when I do a single specific thing - when working with large PSB files I open the Image Size dialog box, enter 2500 for width, then hit tab.

    PS has crashed in the past doing this, most recently it hung for about ten minutes

     

     

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