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cruzv68164469
cruzv68164469
Participant
January 13, 2020
Question

ISSUE! PHOTOSHOP 2020 STUCK on launch Window

  • January 13, 2020
  • 1 reply
  • 367 views

The recent update happened for photoshop 2020 and I opened it and it is stuck on the welcome page. I also cannot exit out of the application and must restart or complpetely shut down my laptop for it to go away.

I tried uninstalling then reinstalling. That did not work so I then tried the creative cloud cleaner tool.

proccesed through, restarted computer, then reinstalled but came up with the same result. So far all other apps work fine (premiere pro and lightroom) just stuck on this for photoshop.

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1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 13, 2020

Hi there,

 

We are sorry about the experience with Photoshop 2020 on your Windows PC.

 

Please check and ensure that you have all the latest Windows updates installed on the computer. Also, please update the drivers for the graphics card on the computer through the manufacturers website to check if that helps with the performance. 

 

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/in/photoshop/using/preferences.html

 

You may want to backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

Regards,

Nikunj

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