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A
abrahel47
Participating Frequently
January 31, 2020
Answered

Issue with one Photoshop Temp file going bigger

  • January 31, 2020
  • 4 replies
  • 10260 views

Hello everyone (and best wishes for the new year)

 

I'm encountering a problem for several weeks with Photoshop CC 2020 and previous versions (on PC)

 

In my C: > user > admin > AppData > Local > Temp folder, I have one and only one temp file of 34,9Go. 

It has a name with a series of random numbers that change on each start, but the file remains the same and keep getting bigger.

 

Obviously I can't delete it while using Photoshop, and when I close the program the file disappears,  so I can't see it in the folder. I tried CCleaner and other stuff like that to scan the PC but it didn't work.

 

I also tried to switch the scratch disk to C: to D:, I change some cache parameters in the program, and here again the problem remains. This temp file seems to don't want to disappear of himself. 

It's starting to get worrying because my disk will soon be full because of this file.

 

Does anyone have a solution to force its deletion ? Thanks in advance for your help !

This topic has been closed for replies.
Correct answer r-bin
Close Photoshop. Rename (or delete, or move somewhere) the folder
"C:\Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings."
Launch Photoshop.
 

4 replies

R
r-binCorrect answer
Legend
February 2, 2020
Close Photoshop. Rename (or delete, or move somewhere) the folder
"C:\Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings."
Launch Photoshop.
 
    A
    abrahel47Author
    Participating Frequently
    February 4, 2020

    Hello r-bin, so sorry for the delay...

     

    It worked !! Omg it worked ! I renamed the "adobe photoshop 2020 settings" in "adobe photoshop 2020 settings 2" (placed in the same folder), it created automatically a new "adobe ps 2020 settings" folder, and then... wow ! I now have a temp file of only 13GB instead of 40GB ! 😊 I don't know what kind of sorcery it is lol but it worked ! May I delete the previous folder without any risk of crash or something ? 

    R
    r-bin
    Legend
    February 4, 2020
    There, besides the preference file, there are also settings for all sorts of tool presets and various filters. Maybe there was something very large or damaged. Before deleting, check that your presets are configured as necessary (if this is important to you of course).
     
      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 31, 2020

      Try holding Shift and starting Photoshop and start the application without loading any optional or third party plug ins

       

      If you get the same please go to Help>System Info and press copy. Then paste the info here

      Dave

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 31, 2020

      I'm slightly puzzled.

      You said in the previous post that you had set your scratch disk to drive D.

      But the system info shows it is set to drive C which has  232.3 GB total and 30.4 GB free

       

      I can't see anything else that would cause a large scratch disk file on start up. You may wish to reset your preferences (which contain more than the user preferences) , then set up the scratch disk again.

       

      Dave

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 31, 2020

      Yes but 30Go or more doesn't seem to be normal 😕😕 I despair ! ^^


      That does not look normal to me either - try resetting Photoshop Preferences (Preferences > General >Reset Preferences on Quit) then restart.

      Dave

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 31, 2020

      Just for clarity when you set Photoshop to use the D drive as scratch , then close and reopen Photoshop does the same file now appear in the root of the D drive?

      Dave

      A
      abrahel47Author
      Participating Frequently
      January 31, 2020

      Yes it appears in the root of the D drive, and has the same size...

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 31, 2020

      In that case it is the scratch file which is open all the time Photoshop is open and is removed when Photoshop is closed.  Is it that size immediately upon opening Photoshop and with no documents open?

       

      Dave

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      January 31, 2020

      It sound like you are writings about Photoshop's temp work file that is created by Photoshop when you use Photoshop and is deleted when you close down Photoshop. What is the problem you have with that. I have Photoshop 2020 open now and its been open for some time now.  Its temp files is currently over 8GB in size.

       

      You may be able to have Photoshop create the file on a different disk by changing your environments temp settings.

      JJMack
      A
      abrahel47Author
      Participating Frequently
      January 31, 2020

      The problem I have is this temp work file doesn't delete when I close Photoshop, otherwise it wouldn't be as big each time I reopen the program, I suppose... 

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      January 31, 2020

      Every time you open Photoshop it will create a temp work file. Photoshop uo and Running

      Photoshop Closed down

      Open Photoshop

      A new work file created  it a little smaller then the one create yesterday

      JJMack
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