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IF123
Participating Frequently
December 27, 2020
Question

Issues saving with photoshop

  • December 27, 2020
  • 4 replies
  • 468 views

Hi, 

 

I am using photoshop 2021 with macOS Big Sur. I have been having this problem where I cannot save my files due to a "program error". What ended up working was to make all layers invisible before saving, however this doesn't let me save a JPEG & PNG. In order to do that I had to merge layers, which was also glitchy and difficult to do; I had to do it one by one instead of all at once, and I ended having to group the ones that didn't want to merge. I have also noticed that sometimes when zooming Photoshop becomes incredibly slow and buggy. 

 

I tried to uninstall and reinstall Photoshop, restart my computer and I also tried allowing access in settings as suggested in another thread which hasn't worked. 

 

If anyone has any solution for this it would be highly appreciated! 

This topic has been closed for replies.

4 replies

IF123
IF123Author
Participating Frequently
January 4, 2021

Thanks for anwsering everyone. Unfortunately, nothing worked. I reinstalled photoshop 2020 which works well for me and I will use it until this problem is fixed. Looking forward for an update

davescm
Community Expert
Community Expert
December 28, 2020

Hi,

check out the help page here:

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

You may also want to check out, and add to, this bug thread which is being responded to by Adobe developers

https://feedback.photoshop.com/conversations/photoshop/photoshop-cant-save-file-due-to-program-error-windows/5fd7c45db5962575128000c3

 

Dave

 

 

Inspiring
December 28, 2020

If you haven't already done so, you might try looking in the bug reporting forum.  After reading the instructions, select Photoshop from the drop-down list and it will take you to the reporting forum to have a look around (no search function, unfortunately.)  If nothing else, you can paste your problem/fix in a message so it gets to the developers.

https://www.adobe.com/products/wishform.html

davescm
Community Expert
Community Expert
December 28, 2020

For Photoshop bugs should be raised in the feedback forum which is monitored by Adobe developers

https://feedback.photoshop.com/

Dave

Ro Hackett
Inspiring
December 27, 2020

The only other solution i seen around apart from the hiding layers is disabling suitcase fusion plugin ... but this sounds like a bug that needs fixing

Jeff_Extensis
Participating Frequently
December 29, 2020

If this is a Suitcase Fusion issue, please contact our Extensis Support Team and notify them of the issues:

 

https://www.extensis.com/contact-us

 

Thanks!