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Jon-M-Spear
Jon-M-Spear
Legend
February 15, 2023
Question

Issues with Nvidia RTX3050 ti and Dell XPS15

  • February 15, 2023
  • 10 replies
  • 7233 views

On loading Photoshop 24 on the Dell XPS 15, Windows 11, it pauses for about 15 seconds at the 'loading preferences' stage.  I have heard that this is an issue with the Nvidia RTX 3050 ti driver (I'm currently on 528.49).  This was not an issue when I purchased the XPS in August 2022.  My desktop and Dell Precision laptop load as expected - and have always done so. 

 

Disabling the graphics processor  in Photoshop Preferences solves the issue, but that's not how I want to run the app.  Also, Google Earth Pro now takes an age to load, whereas it didn't back in August.

 

I suspect a dodgy Nvidia driver.  Has anybody else had a similar experience?  

    This topic has been closed for replies.

    10 replies

    Jon-M-Spear
    Jon-M-SpearAuthor
    Legend
    August 22, 2023

    Update:  Updated with 536.99 driver.  No change.  nVidia tech support has no suggestions.  

    Jon-M-Spear
    Jon-M-SpearAuthor
    Legend
    June 22, 2023

    Even with several nVidia, Windows and Photoshop updates, the problem persists.

    Dell has confirmed that it doesn't modify the nVidia drivers, and it's nothing to do with them.

    nVidia has asked me to perform many diagnostics, clean boots and clean installs.  Still no change. 

    It must be driver related because if I disable *Use graphics processor* in Photoshop preferences, the app loads in seconds.

     

    Any further views amongst you experts? 

     

    cnn24501002ncqw
    cnn24501002ncqw
    Participant
    May 11, 2023

    setup driver and test agin

    https://www.google.com/search?q=Nvidia+RTX3050+driver

    Jon-M-Spear
    Jon-M-SpearAuthor
    Legend
    May 17, 2023

    Apparently the drivers need to be downloaded from the Dell site, although that route didn't work for me.  It made no difference.

    Jon-M-Spear
    Jon-M-SpearAuthor
    Legend
    May 9, 2023

    Unfortunately installing the driver from the Dell site made no difference.  I'm back to using the Intel Iris XE. 

    F
    FramedByJonas
    Participating Frequently
    May 10, 2023

    Ok, did you uninstalled NVIDIA or disabled it in device manager?

    Jon-M-Spear
    Jon-M-SpearAuthor
    Legend
    May 10, 2023

    I uninstalled it. 

    Jon-M-Spear
    Jon-M-SpearAuthor
    Legend
    May 9, 2023

    The problem is clearly with the Nvidia driver.  I removed it yesterday and am now using the Intel Iris XE driver.  Photoshop and Google Earth now load in seconds.  I'm sure that there will be disadvantages using this driver, but I haven't encountered any yet. 

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    May 9, 2023

    There was a thread recently where it came to light that Dell modify and tweak the OS/GPU to the point where you can't use drivers directly from Nvidia anymore. You have to use the drivers from Dell.

      F
      FramedByJonas
      Participating Frequently
      April 12, 2023

      Hello!

      Just installed Lightroom Classic and Photoshop on my Dell XPS 15 9520. Experiencing a lot of issues editing in both programs, issues with commands and also weird screen flickering. When using an external screen, mouse and keyboard, most problems disappear.

      Anyone experienced this and found the errors?

      // Jonas

        Jon-M-Spear
        Jon-M-SpearAuthor
        Legend
        February 16, 2023

        I did follow the link, but it made no difference. 

        Jon-M-Spear
        Jon-M-SpearAuthor
        Legend
        February 16, 2023

        I installed a couple of earlier drivers, but no change.  Also it is not possible to disable the integrated GPU.  Apparently the RTX 3050 uses an aspect of it.

         

        I'm pretty sure this wasn't an issue in August 2022 when the XPS 15 was new.  And whilst there may be no difference with earlier Nvidia drivers, the problem vanishes when any of them are disabled.  Oh well! I guess I'll just have to wait an additional 20 seconds for Photoshop to load.

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        February 16, 2023

        Did you follow the instructions in section 6 from the link above

        Jon-M-Spear
        Jon-M-SpearAuthor
        Legend
        February 16, 2023

        Interesting that you have no issues.  I have now done a clean install of 528.49 studio driver, but there is no change.

         

        When I uninstall the Nvidia driver and use Intel's onboard Iris Xe Graphics driver, it all works as expected.  So I think it's safe to conclude that it is an Nvidia driver issue.

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        February 16, 2023

        Just tested on another PC with a lesser Nvidia Quadro P620 GPU, driver version 528.49 and still no issues opening Photoshop, again it opens up more or less instantaneously on that PC as well.

         

        Close Photoshop and go to this location C:\Users\your namme\AppData\Roaming\Adobe\Adobe Photoshop 2023

        Rename the Adobe Photoshop 2023 Settings folder to Adobe Photoshop 2023 Settings.old

        Relaunch Photoshop to see if it makes a difference.

         

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        February 15, 2023

        Hi

        No issues here opening Photoshop, opens more or less instantaneously, I have a RTX 3090 GPU with driver version 528.49, I use the Studio driver rather than the Game Ready one, on Windows 11

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