Inspiring

Answered

Jpeg file not recognised [2019]

Forum|Forum|6 years ago
August 1, 2019
4 replies
2243 views

I am having a VERY frustrating time. I am saving a PSD file as a Jpeg. When I try to open it in the programme (Bookwright) it says that it is an 'unsupported file format' and that it must be a jpeg or png. It is a jpeg, and I have just saved it from the PSD file. And, as well as this, I have previously saved the same photo as a jpeg and it opened just fine. I had to correct a colour balance, so I went back to the original. So, I went back to the original PSD again, corrected the flaw, saved as a jpeg - and, once again even Photoshop is failing to recognise it! It's greyed out in the list of files. I have now gone through this process three times, checking every setting, but no dice.
Has anybody got any solution?

Correct answer Anairb

My thanks to all you generous people who have tried to help me with this great mystery. I expect the moral of the story is to always have an alternative programme...
Photoshop remains, for me, one of the All-Time Great software programmes - if only I had had access to it when I was a young theatre photographer in the 60s and 70s...

A

AnairbAuthorCorrect answer

Inspiring

My thanks to all you generous people who have tried to help me with this great mystery. I expect the moral of the story is to always have an alternative programme...
Photoshop remains, for me, one of the All-Time Great software programmes - if only I had had access to it when I was a young theatre photographer in the 60s and 70s...

sharp_hands16B8

Community Expert

There are also some programs that will have conflicts with JPEGs that contain image modes that it can't read. For example if it's in CMYK or ProPhoto RGB, etc. If there is anything used in the encoding of hte JPEG that your destination program doesn't understand it may not accept the file.

A

AnairbAuthor

Inspiring

Thanks, Mark,

The file is saved in the same way that more than 150 other photos have been saved. See my reply to Jane.

Norman Sanders

Legend

Only happens with this psd file? If so:

Try to open the jpg file via your Browser. If you can, save it with a slightly different fine name as a jpg to create a new header. Then try to open the newly named file in Photoshop.

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AnairbAuthor

Inspiring

Thanks, Norman,

Tried this - sadly it just brought the same result. See my reply to Jane.

Derek Cross

Community Expert

Which version of Photoshop and OS?

Is it just happening with this one PSD file or does it happen every time you try and save a PSD as JPG?

Are you saving your PSD to JPG like this:

File > Save As, and then selecting JPG from the drop-down Format menu?

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AnairbAuthor

Inspiring

It's the Creative Cloud up-to-date version.

Yes, it is only happening with this file, which I have worked on and saved before.

Yes, that is the way I have saved it.

I have had to solve the problem (I'm in rather a hurry...) by opening the PSD in Affinity Photo, doing the corrections, exporting the file as a Jpeg, and, as they say Bob's your Auntie - no problems. But, as I don't want to do all this work in Photo, I would still like to know why Photoshop has gone rogue on me.

A bit of background - I have saved 80 other similar Psd's as Jpegs with no problem, including this particular one.

Derek Cross

Community Expert

Must have been a corruption on this particular JPG. When you do a lot of work on one image it's worth saving it as a Save As and giving it an incremental name.

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