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ProVideo
ProVideo
Participant
January 20, 2017
Question

JPG Issue in Photoshop & Bridge for Some Users

  • January 20, 2017
  • 2 replies
  • 463 views

Hi,

Has anyone had a similar experience and been able to resolve it?  If so, what steps did you take?

1) JPG files do not open with Photoshop CC 2015.5 "could not complete request because it is not the right kind of document" - our workaround is to "open as" > JPEG and then the file opens.

2) The same JPG file that does not open in PS also does not preview in Bridge CC 2015.

The file in question (and there are multiple that are giving this same issue) is part of a series, taken with the same DSLR on the same day.  The metadata displays for some in the series and those images open without issue in PS as well as preview as expected in Bridge.  The files that do not preview in Bridge do not display metadata either or if clicked on, a preview may show up but not in the thumbnail position and often the metadata does not display in its entirety.

I have reset the cache within Bridge and that has not resolved this issue.  The files were copied directly from the camera's SD card to a storage folder on the computer network.  The systems and users are in a managed environment (AD).  This seems to only be happening on logins with restrictions.  If I login as an admin user and point Bridge to preview the same network folder location it properly loads with completed metadata.

Windows 10 64 bit

8GB RAM

Intel I7-3770 CPU @ 3.40GHz Processor

Any suggestions you have would be greatly appreciated by the users in our environment.  Thanks so much.  I look forward to hearing your thoughts.

This topic has been closed for replies.

2 replies

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 20, 2017

You wrote for some users. Do they also work for some user id one the same machine.  Is it a user id problem?  iI not  I use windows. If you post one of your jpef files I can test it  Bridge versions CS2 , CS6, CC, CC 2015 and CC 2017 and with Photoshop CS2, CS6, CC, CC 2014, CC 2015, CC 2015.5 and CC 2017 and let you know  any of those version work with your jpeg on windows.

JJMack
ProVideo
ProVideoAuthor
Participant
January 20, 2017

I think it's an issue dealing with permissions/level of access in active directory because if the user is bumped up to a different role with more access it works as expected, so we are going to look further at those details.  I appreciate your willingness to test the files though and will update when I find out what setting or adjustment corrects the issue.

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 20, 2017

Can you view these jpeg file with an image viewer or Browser? If you can you have some software problem if you can not the files are corrupt.

JJMack
ProVideo
ProVideoAuthor
Participant
January 20, 2017

I can view them in other programs and I am also able to replicate the issue on other workstations.  Sometimes if I click on one of the files that won't load that file will partially preview in Bridge and even show a portion of the file's metadata.

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