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keyboard shortcuts are not working [in Photoshop 2024]

New Here ,
May 13, 2024 May 13, 2024

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My keyboard shortcuts in Photoshop are not working at all yet I can use them in other Adobe applications like Illustrator, what can I do? 

I am using Windows 11 and Photoshop 2024 

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Adobe
Community Expert ,
May 13, 2024 May 13, 2024

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@arz31555840rodb 

 

Is this a new issue that just started?

 

Most often, when keyboard shortcuts stop working it's because another app (sometimes a browser) has taken them over. Try this:

  • Quit Photoshop
  • Shut down your computer, then relaunch it
  • Open only Photoshop and confirm no other applications are open
  • Do your shortcuts work now?

 

Jane

 

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New Here ,
May 13, 2024 May 13, 2024

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it is a problem that just occurred when I downloaded Photoshop on another computer, (on my computer everything is fine on the other one it is not working) anyway I tried your suggestion but the shortcuts are not working yet 

 

 

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Community Expert ,
May 13, 2024 May 13, 2024

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@arz31555840rodb 

 

You might try resetting preferences. If you reset them manually by renaming the file, you can restore the original if necessary.

https://helpx.adobe.com/photoshop/using/preferences.html

Follow the links at the top to "backup preferences" and also to "restore preferences".

 

If you just installed PS and haven't customized anything, you can reset preferences from Edit > Preferences menu > General tab.

 

Jane

 

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Community Expert ,
May 13, 2024 May 13, 2024

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@arz31555840rodb 

What are your region/language settings for application/OS/keyboard? English or something else?

 

I've noticed that keyboard language can occassionaly get reset by accidentally hitting some Windows-native shortcuts. I have English OS/application, but Norwegian keyboard layout. I never bothered to figure out exactly which OS shortcuts, I just quickly correct it from the system tray on the taskbar:

 

systray.png

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