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Participant
May 13, 2024
Question

keyboard shortcuts are not working [in Photoshop 2024]

  • May 13, 2024
  • 1 reply
  • 534 views

My keyboard shortcuts in Photoshop are not working at all yet I can use them in other Adobe applications like Illustrator, what can I do? 

I am using Windows 11 and Photoshop 2024 

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1 reply

jane-e
Community Expert
Community Expert
May 13, 2024

@arz31555840rodb 

 

Is this a new issue that just started?

 

Most often, when keyboard shortcuts stop working it's because another app (sometimes a browser) has taken them over. Try this:

  • Quit Photoshop
  • Shut down your computer, then relaunch it
  • Open only Photoshop and confirm no other applications are open
  • Do your shortcuts work now?

 

Jane

 

Participant
May 13, 2024

it is a problem that just occurred when I downloaded Photoshop on another computer, (on my computer everything is fine on the other one it is not working) anyway I tried your suggestion but the shortcuts are not working yet 

 

 

jane-e
Community Expert
Community Expert
May 13, 2024

@arz31555840rodb 

 

You might try resetting preferences. If you reset them manually by renaming the file, you can restore the original if necessary.

https://helpx.adobe.com/photoshop/using/preferences.html

Follow the links at the top to "backup preferences" and also to "restore preferences".

 

If you just installed PS and haven't customized anything, you can reset preferences from Edit > Preferences menu > General tab.

 

Jane