Inspiring

Answered

Lag with Font preview (1300+) Ps 2022, 21 & 20 on Win 10 - 2019 OK

Forum|Forum|4 years ago
December 10, 2021
6 replies
8455 views

Photoshop 2022, 2021 and 2020 experience lag in the whole application. Clicking anything takes 2 to 3 seconds to respond, the menus, any tool, even the Window to open a new file. The effect comes and goes while using the application, Task manager shows plenty of available resources in CPU, RAM and GPU. Like 70%+ still available in each. I have about 400GB available on the cache drive and installation drive.

Photoshop 2019 is the last version I can run that doesn't experience lag.

No other applications experience lag while Photoshop is lagging.

Specs:

Windows 10 Home, latest update.

I-9 9900K

ROG Z370-F motherboard

32GB RAM

Galax RTX 2080 Ti GPU - latest drivers

Main drive is M.2 SSD, other drive is standard SSD.

This issue has been ongoing for 2-3 years, every so often I install the latest Photoshop to see if it's fixed. It's not, so I go back to using 2019. I always use the latest GPU drivers, but I've tried both standard Nvidia driver and their Studio driver... neither fix the issue. I've even used the Nvidia driver cleanout tool to install latest drivers.

I have completely reset my preferences in 2022, lost all my templates, brushes, gradients etc and settings at default. I reset using the start up hotkey, and also from the Preferences menu to make sure.

This issue seems to be a problem with lots of people, probably an app conflicting with it but I can't seem to find which.

Windows

Correct answer goldkey2000

One help document comes to mind: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Righto. Font Preview > "None" has fixed the issue. The lag stops immediately.

I ran the Font Test script in that troubleshooting guide and all 1300 fonts passed. I also cleared the Font Cache with the tool. After relaunching Photoshop the Text Tool was not causing lag, but as soon as I enabled Font Preview again the lag started immediately.

So it would seem when the Text Engine is enabled the Font Previews are being processed for a few minutes which is causing the lag. I thought this is the purpose of a cache, but perhaps 1300 fonts is too many.

Honestly I don't need Font Preview, so I'll leave it disabled, but maybe one day I'll try culling some fonts and test it again.

-

-:Nick:-

Known Participant

我也认为PS 2019是最后一个不卡顿的版本，很多问题都是从PS 2020开始，到现在我感觉Adobe已经不在乎了，或许他们自己根本不用这些软件，或者他们使用的是超级计算机所以根本感受不到卡顿。
I also think PS 2019 is the last version without lag, Many problems started with PS 2020. Now I feel that Adobe doesn't care anymore. Maybe they don't use these software at all, or they use supercomputers, so they can't feel lag at all.

KShinabery212

Community Expert

How old is your computer... just asking. As that can play a factor too.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

G

goldkey2000Author

Inspiring

How old? Which component specifically? I upgrade parts and replace as needed.

Ryan M - Philno

Participant

Hi! Did you ever end up finding a fix to this at all? I've had this exact same problem. My old pc which was a Ryzen 7 3800x, 2060 super 32gb's had this exact problem and turns out the same issues on 2021, 2020 same as you.
I recently upgraded and purchased a full new rig, 3080ti, Ryzen 9 5900x and 64gb's 3600mhz ram, also purchased another ssd to see if this was the route cause also (scratch disk reasons). On this pc, same issue's occurs also on 2022, 2021, 2020. (I make thumbnails and esport designs). Constant 100% efficiency yet. Ram used is little to none, max is like 38%.
Currently on the most recent bios update, gpu drivers (tried ddu), cpu drivers, even disabled ftpm to see if that was the issue.

Very very frustrating, was considering going to windows 11 in the hopes it will fix. But if it didn't for you I don't see why I should.

Please adobe please please please. I can post my system info if needed also.

G

goldkey2000Author

Inspiring

Hey Ryan,

It's still an issue. Sounds like I use Photoshop for a very similar purpose as yourself. I actually just tested it in 'Safe Mode with Networking' to rule out third part software being a problem. The problem still happened.

Can you describe your issue a bit more? When it occurs, for how long etc.

Also what Motherboard are you running? Brand etc.

Ryan M - Philno

Participant

Rip didn't get a noti for the reply, anyways, i'm running an Asus Rog Strix B550-f gaming.

In regards to the issue, the spikes happen with pretty much anything I think. Anything from making layers visible / non visible, moving layers, using over scroll, scaling items. Using masks/ brushes, lasso tool etc. Just alot of things. They spikes last for like 2-3 seconds happened randomly but within small increments of each other could be 5 mins could be 30 seconds. Just very odd.

Mohammad.Harb

Community Expert

have you tired Optiminzing CAche level and Tile size in the preferences ? ( screenshot below )

G

goldkey2000Author

Inspiring

Thanks, I had these set to default which should be suitable for a standard 1920x1080 size that I usually work with. But I bumped the Cache Levels up to 6... did not fix.

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop. Please ensure you have the latest BIOS updates installed on the computer as that may also have an effect on the overall performance of the machine.

Please try launching Photoshop without third party plug-ins by launching the app while pressing & holding the Shift key. Once you get the prompt to skip plug-ins, click on Yes & check if you continue to experience the issue.

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

Let us know how it goes!

Regards,

Nikunj

G

goldkey2000Author

Inspiring

Thanks for the response. I have updated the BIOS and worked through the list of optimisations you linked to.

I'm still experiencing this problem but I have recognised when the problem occurs most often, and that is when I open an existing PSD file and the performance drop lasts for about a minute. Clicking literally anything in Photoshop during this minute or so has about a 2-3 second lag. The tools buttons on the left, the File/Edit/Image etc menu across the top, switching layers. It's the whole app, not a specific tool.

I enabled the Efficiency monitor at the bottom of the window and noticed the Efficiency said 100% the whole time it was lagging.

The PSD files I tested this problem with were only 20mb in size, not big files at all.

Another important point is this lag only occurs once per Photoshop session. It doesn't occur again until I've closed Photoshop and relaunched it.

I even tried forcing lag twice in the same session by opening 10 PSD files at once, each had plenty of layers, but it didn't lag at all. It wasn't until I closed Photoshop and then opened a single PSD that it lagged immediately for about a minute. But only Photoshop, everything else in Windows was responding fine.

G

goldkey2000Author

Inspiring

Forgot to mention that I have also tried toggling GPU acceleration, Use Open CL etc in the performance options. These do nothing to fix the issue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded