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pbDudley7
Participant
August 31, 2023
Question

Large High Resolution image opening all white

  • August 31, 2023
  • 1 reply
  • 335 views

Hello

I have a approxiamtely 9 Gb high res image that I can open fine in an image viewer such as irfanview.

When I open the same image in photoshop it is solid white. I read on a similar posted web question to goto:

Preferences>Performance.Advance settings> and then something in that but I dont see the same settings and Im sorry I cant remember the setting, perhaps GPU

I have version 23.5.5

 

It must be a setting in prefernces?  If it opens in irfanview, a free but I like it a lot viewer, it must open in photoshop.

 

Thanks for any help. I believe this is common but I cant find the answer

 

 

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    1 reply

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    September 1, 2023

    I think Irfanview is displaying the embedded JPG rather than the full PSD document.  I am not entirely sure that turning off GPU acceleration, but you could try these settings in Preferences.

     

    Do you have other versions of the file? Or are you stuffed if you can't open the PSD?

    P
    pbDudley7Author
    Participant
    September 1, 2023

    Thanks for the reply. No its not a .psd, its just a large tif around 9 gigs, its a georefernced image meaning it opens in a spatial location on earth but its just a tif. Im not sure why its just white, I thought it mustve had something to do with the large size of the image, so I thought maybe the cache/scratch size wasnt large enough.  I can try the settings that you sent and see it fhat works

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