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Rick Meikle
Known Participant
October 20, 2023
Answered

Last active image turns blank gray

  • October 20, 2023
  • 1 reply
  • 693 views

I may not be searching with the right words, but I can find no trace of this problem in the Photoshop community. When I have multiple images open, clicking into one of them makes the previously active window go blank gray immediately. (This is not grayscale. It is solid gray.) Clicking back into that window does not fix it. Making it redraw does (e.g., moving the window or any file action). Clicking back and forth between two windows, when one of them is blank gray, simply alternatives which one is blank gray. There may be a correlation with layers and/or different color spaces (sRGB vs Adobe RGB), but I can’t pin it down, and it’s just a likely a red herring. I’m running Photoshop 25.0.0 on a Mac mini M2 Pro and Sonoma. The problem has been present since acquiring the Mac mini this past spring, first running Ventura and now Sonoma, and has persisted through each version and update of Photoshop. The problem has never occurred on my 2010 Mac Pro running Mojave. I looked into the GPU settings, but nothing appeared to be a candidate.

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    Correct answer Kevin Stohlmeyer

    Hi @Rick Meikle this is a noted issue when running Sonoma. Try going to PS Settings/Technology Preview and check "Disable Native Canvas" and relaunch PS.

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/screen-flickering-stretching-images-when-tab-cycling/idi-p/14121024

     

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    October 23, 2023

    Hi @Rick Meikle this is a noted issue when running Sonoma. Try going to PS Settings/Technology Preview and check "Disable Native Canvas" and relaunch PS.

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/screen-flickering-stretching-images-when-tab-cycling/idi-p/14121024

     

      R
      Rick MeikleAuthor
      Known Participant
      October 23, 2023

      Awesome, Kevin! Thanks so much! Yes, that did the trick. Oddly, it wasn't flicker or stretch in the slightest, and the affected image(s) never went black. (Hence, my futility at finding the post.) But "Disable Native Canvas" appears to cure all. The problem was also present in Ventura. I leapfrogged from Mojave (on Intel) to Ventura/Sonoma (on Apple Silicon) this year, and there have been various strange defects, some more pernicious than others. For example, in InDesign, GPU Performance was off by default and had to be enabled to fix a problem where any kind of drag-selecting of objects or text caused the item(s) to disappear. One would hope that Adobe (and/or Apple) would fix problems reasonably soon after they are revealed, but it's been hit-or-miss since the beginning in the 80s.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      October 23, 2023

      Yes there is something wrong with Sonoma accessing the Mac GPU cards. It's pretty heavily noted in the Apple forums.

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