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AnnaMac66
Participant
September 9, 2013
Answered

Latest PhotoShop CC upgrade causes display driver problem. How can it be solved?

  • September 9, 2013
  • 6 replies
  • 25523 views

Things were working fine until I committed to the upgrade this morning, and then I got this message when I opened Ps CC:

How can this be resolved?

Thanks,

Anna

This topic has been closed for replies.
Correct answer Chris Cox

Since 14.1 my photoshop has been crashing consistently also:

Photoshop crashed on 14/09/2013 at 12:16:57 PM (GetImageViewResourceSharingGLContext)

The GPU Sniffer crashed on 14/09/2013 at 1:04:13 PM

I am using the stable 13.4 Catalyst drivers for a HD7970 on Windows 7 64bit.

The update to 14.1.1 which installed this morning hasn't fixed it.  I have tried removing the drivers by standard method and reinstalling, I have also tried removing the drivers, then running a full driver clean using the official AMD tool, and reinstalling, neither of which helped.

Is it possible to rollback to version 14.0 somehow?  It was all working fine last week.  At least today I can make a selection without Photoshop crashing, so that's an improvement over 14.1.

The Sytem Info output is as follows:

Adobe Photoshop Version: 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3500 MHz

Built-in memory: 16258 MB

Free memory: 8450 MB

Memory available to Photoshop: 14609 MB

Memory used by Photoshop: 59 %

Image tile size: 1024K

Image cache levels: 4

Photoshop crashed on 14/09/2013 at 12:16:57 PM (GetImageViewResourceSharingGLContext)

The GPU Sniffer crashed on 14/09/2013 at 1:04:13 PM

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

Display: 2

Display Bounds: top=1200, left=0, bottom=2280, right=1920

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

Serial number: 90970366049377642337

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: G:\temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  G:\, 238.5G, 23.4G free

  C:\, 238.4G, 81.7G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:

   ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

   adobe_caps.dll   Adobe CAPS   7,0,0,21  

   AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

   aif_core.dll   AIF   5.0   79.534508

   aif_ocl.dll   AIF   5.0   79.534508

   aif_ogl.dll   AIF   5.0   79.534508

   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

   BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

   boost_date_time.dll   DVA Product   7.0.0  

   boost_signals.dll   DVA Product   7.0.0  

   boost_system.dll   DVA Product   7.0.0  

   boost_threads.dll   DVA Product   7.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

   CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

   dvaaudiodevice.dll   DVA Product   7.0.0  

   dvacore.dll   DVA Product   7.0.0  

   dvamarshal.dll   DVA Product   7.0.0  

   dvamediatypes.dll   DVA Product   7.0.0  

   dvaplayer.dll   DVA Product   7.0.0  

   dvatransport.dll   DVA Product   7.0.0  

   dvaunittesting.dll   DVA Product   7.0.0  

   dynamiclink.dll   DVA Product   7.0.0  

   ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

   filter_graph.dll   AIF   5.0   79.534508

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   imslib.dll   IMSLib DLL   7.0.0.116  

   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   2.1.2.1785  

   mediacoreif.dll   DVA Product   7.0.0  

   MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC   CC  

   Plugin.dll   Adobe Photoshop CC   CC  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

   PSArt.dll   Adobe Photoshop CC   CC  

   PSViews.dll   Adobe Photoshop CC   CC  

   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

Required plug-ins:

   3D Studio 14.1.1 (14.1.1 x001)

   Accented Edges 14.1.1

   Adaptive Wide Angle 14.1.1

   Angled Strokes 14.1.1

   Average 14.1.1 (14.1.1 x001)

   Bas Relief 14.1.1

   BMP 14.1.1

   Camera Raw 8.1

   Camera Raw Filter 8.1

   Chalk & Charcoal 14.1.1

   Charcoal 14.1.1

   Chrome 14.1.1

   Cineon 14.1.1 (14.1.1 x001)

   Clouds 14.1.1 (14.1.1 x001)

   Collada 14.1.1 (14.1.1 x001)

   Color Halftone 14.1.1

   Colored Pencil 14.1.1

   CompuServe GIF 14.1.1

   Conté Crayon 14.1.1

   Craquelure 14.1.1

   Crop and Straighten Photos 14.1.1 (14.1.1 x001)

   Crop and Straighten Photos Filter 14.1.1

   Crosshatch 14.1.1

   Crystallize 14.1.1

   Cutout 14.1.1

   Dark Strokes 14.1.1

   De-Interlace 14.1.1

   Dicom 14.1.1

   Difference Clouds 14.1.1 (14.1.1 x001)

   Diffuse Glow 14.1.1

   Displace 14.1.1

   Dry Brush 14.1.1

   Eazel Acquire 14.1.1 (14.1.1 x001)

   Embed Watermark 4.0

   Entropy 14.1.1 (14.1.1 x001)

   Extrude 14.1.1

   FastCore Routines 14.1.1 (14.1.1 x001)

   Fibers 14.1.1

   Film Grain 14.1.1

   Filter Gallery 14.1.1

   Flash 3D 14.1.1 (14.1.1 x001)

   Fresco 14.1.1

   Glass 14.1.1

   Glowing Edges 14.1.1

   Google Earth 4 14.1.1 (14.1.1 x001)

   Grain 14.1.1

   Graphic Pen 14.1.1

   Halftone Pattern 14.1.1

   HDRMergeUI 14.1.1

   IFF Format 14.1.1

   Ink Outlines 14.1.1

   JPEG 2000 14.1.1

   Kurtosis 14.1.1 (14.1.1 x001)

   Lens Blur 14.1.1

   Lens Correction 14.1.1

   Lens Flare 14.1.1

   Liquify 14.1.1

   Matlab Operation 14.1.1 (14.1.1 x001)

   Maximum 14.1.1 (14.1.1 x001)

   Mean 14.1.1 (14.1.1 x001)

   Measurement Core 14.1.1 (14.1.1 x001)

   Median 14.1.1 (14.1.1 x001)

   Mezzotint 14.1.1

   Minimum 14.1.1 (14.1.1 x001)

   MMXCore Routines 14.1.1 (14.1.1 x001)

   Mosaic Tiles 14.1.1

   Multiprocessor Support 14.1.1 (14.1.1 x001)

   Neon Glow 14.1.1

   Note Paper 14.1.1

   NTSC Colors 14.1.1 (14.1.1 x001)

   Ocean Ripple 14.1.1

   Oil Paint 14.1.1

   OpenEXR 14.1.1

   Paint Daubs 14.1.1

   Palette Knife 14.1.1

   Patchwork 14.1.1

   Paths to Illustrator 14.1.1

   PCX 14.1.1 (14.1.1 x001)

   Photocopy 14.1.1

   Photoshop 3D Engine 14.1.1 (14.1.1 x001)

   Photoshop Touch 14.0

   Picture Package Filter 14.1.1 (14.1.1 x001)

   Pinch 14.1.1

   Pixar 14.1.1 (14.1.1 x001)

   Plaster 14.1.1

   Plastic Wrap 14.1.1

   PNG 14.1.1

   Pointillize 14.1.1

   Polar Coordinates 14.1.1

   Portable Bit Map 14.1.1 (14.1.1 x001)

   Poster Edges 14.1.1

   Radial Blur 14.1.1

   Radiance 14.1.1 (14.1.1 x001)

   Range 14.1.1 (14.1.1 x001)

   Read Watermark 4.0

   Reticulation 14.1.1

   Ripple 14.1.1

   Rough Pastels 14.1.1

   Save for Web 14.1.1

   ScriptingSupport 14.1.1

   Shake Reduction 14.1.1

   Shear 14.1.1

   Skewness 14.1.1 (14.1.1 x001)

   Smart Blur 14.1.1

   Smudge Stick 14.1.1

   Solarize 14.1.1 (14.1.1 x001)

   Spatter 14.1.1

   Spherize 14.1.1

   Sponge 14.1.1

   Sprayed Strokes 14.1.1

   Stained Glass 14.1.1

   Stamp 14.1.1

   Standard Deviation 14.1.1 (14.1.1 x001)

   STL 14.1.1 (14.1.1 x001)

   Sumi-e 14.1.1

   Summation 14.1.1 (14.1.1 x001)

   Targa 14.1.1

   Texturizer 14.1.1

   Tiles 14.1.1

   Torn Edges 14.1.1

   Twirl 14.1.1

   Underpainting 14.1.1

   Vanishing Point 14.1.1

   Variance 14.1.1 (14.1.1 x001)

   Variations 14.1.1 (14.1.1 x001)

   Water Paper 14.1.1

   Watercolor 14.1.1

   Wave 14.1.1

   Wavefront|OBJ 14.1.1 (14.1.1 x001)

   WIA Support 14.1.1 (14.1.1 x001)

   Wind 14.1.1

   Wireless Bitmap 14.1.1 (14.1.1 x001)

   ZigZag 14.1.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

   Adobe Exchange

Installed TWAIN devices: NONE


As indicated by the sniffer crashes - something is wrong with your video card or it's drivers.  You probably need to contact AMD for more information (to diagnose the problem with the card, or get them information to debug the driver).

6 replies

L
lblumenfeld
Participant
December 20, 2013

Here is what worked for me.

1. Boot into safe mode.

2. Open Photoshop.

3. Close Photoshop.

4. Restart normally.

At this point, the error message went away and it recognized my graphics card.

T
T Begas
Participant
November 15, 2013

On a MacBook Pro with retina display and Photoshop CC there is a simple fix.  Go to System Preferences and select Energy Saver.  Then uncheck the the box for Automatic Graphics Switching that is in the upper left corner of the window.  To maintain better battery life, this can be left unchecked just while using Photoshop CC for 3D projects (and then checked again when done using Photoshop CC with 3D).

Why this works... Evidently, in order to do the highly memory intensive graphics processing for 3D rendering and such, Photoshop CC requires a dedicated and powerful graphics card.  To conserve energy this model of the MacBook Pro actually has two graphics cards which it can switch between depending on the graphics demands of a program.  Thus, deactivating the second less powerful graphics chip enables Photoshop CC to happily do its 3D magic.

Terri

F
funkygibbing
Participant
September 16, 2013

You edited my post again, and I think the part you deleted is very pertinent to this conversation:

You said: "We are continuing to improve the sniffer to identify the driver and hardware problems before they cause you to lose your work."

My response:  "Except I never had a crash or 'lost my work' until you rolled out the 14.1 update."

So in direct contradiction to my experiences, you continue to reiterate an unfounded statement that I was experiencing unexpected behaviour and crashes in 14.0. Let me say it again: There were no problems with OpenGL in 14.0, in my several weeks worth of time with Adobe CC.  It is only since the 14.1 and 14.2 that caused these problems.  Using a statement such as 'we've improved our sniffer so that it crashes before something else crashes' is nonsense.

If, as you state 'For most people the 13.4 drivers are working just fine', I want you to consider this question:

You have many people using both Nvidia and AMD video cards on these forums telling you that the Photoshop 14.1 update broke their OpenGL functionality, and my one month old video card has exhibited zero instability in all other OpenCL, Direct3D and OpenGL applications, what do you honestly think will be accomplished by my contact with AMD?

Further, if we accept your proposition that it is in fact all the fault of our drivers, you still haven't responded to my question about rolling back to 14.0 where I was blissfully enjoying full functionality without experiencing any problems - albeit apparently on the brink of total destruction.

Finally, I want you to read this post by Linus Torvalds, and compare attitudes:

https://lkml.org/lkml/2012/12/23/75

Edit:  Also, I've just done another driver uninstall, clean and installed the OpenGL 4.3 AMD Catalyst drivers available from http://support.amd.com/us/kbarticles/Pages/AMDCatalystOpenGL43BetaDriver.aspx

They apparently boast full OpenGL 4.3 support, but there was no change in the sniffer behaviour

And another test just completed:  30 minutes in Furmark burnin.  Perfectly stable.

    N
    Nicko_Alnis
    Participating Frequently
    September 16, 2013

    Well, it seems I have the same bug in PS CC, namely the Vanishing Point doesn't work properly with the text box input. I compared the same took with PS CS6 and there all looked fine..!

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    September 17, 2013

    Nicko,

    Would you be willing to share an image file and provide us with steps to reproduce the Vanishing Point issue so we can reproduce it from our end?

    You could email me the file/steps directly as well: petgreen [at] adobe [dot] com

    Thanks!

    Pete

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    September 9, 2013

    We're looking into this, for those experiencing this issue, could you please post your Help > System Info data?

    Thanks!

    Pete

    K
    kim_frostad_roen
    Participating Frequently
    September 9, 2013

    For sure! Here:

    https://gist.github.com/kimroen/83d3f7f77215b8f10512

    Chris Cox
    Chris Cox
    Legend
    September 10, 2013

    You're running a beta version of MacOS.

    The 9600M does have some serious problems in the driver (which appears to slow down the longer the machine has been running).  We're investigating.

    S
    smb8282
    Participating Frequently
    September 9, 2013

    I'm having the same problem with my 2009 macbook pro (9600M GT). CS6, which I've been using the whole time due to other bugs in CC (text tools, broken batch processing) has no issues using the gpu so it's clearly a bug in photoshop and not actually a problem with the gpu driver.

    I would suggest using cs6 for a few more months while they sort CC out.

    A
    Anonymous
    September 9, 2013

    You are not alone,  see http://forums.adobe.com/thread/1292112?tstart=0

    JatinDembla
    JatinDembla
    Participating Frequently
    September 9, 2013

    Moving discussion to Photoshop Forum Discussion.

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