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M
Murk S
Inspiring
November 14, 2019
Answered

Latest update Photoshop iPad keeps crashing on opening

  • November 14, 2019
  • 3 replies
  • 9626 views

After the latest update of Photoshop mobile (today November 14th) the app opens but crashes immediately after opening.

iPad pro, older version. iOS 13.1.3

Correct answer M Shaw

We are working on an issue where devices with non-US regions can encounter crashes on startup, in the meantime if you switch your device Region to US-english in Settings/General/Region you should be able to get the application to launch. We hope to have an update for this issue out soon.

3 replies

M
Adobe Employee
M Shaw
Adobe Employee
May 24, 2021

A fix for the crash on launch with non-US locales should be in the update that is being released today.

    W
    Wilotd
    Participant
    May 25, 2021

    Well I was full of hope, but I still have the same problem

     

    M
    Adobe Employee
    M Shaw
    Adobe Employee
    May 25, 2021

    Can you try uninstalling and reinstalling the latest build if you have not done so already?

    S
    sc3298276
    Participant
    May 12, 2021

    I'm now having this issue. App closes in the moments following the "retrieving account info" notification on start up.

    iPad Pro running iOS version 14.5.1

    tried uninstalling and reinstalling photoshop, turned iPad off and on, all software is up to date.

    any other troubleshooting suggestions?

    looking forward to hearing from you.

    M
    Adobe Employee
    M ShawCorrect answer
    Adobe Employee
    May 12, 2021

    We are working on an issue where devices with non-US regions can encounter crashes on startup, in the meantime if you switch your device Region to US-english in Settings/General/Region you should be able to get the application to launch. We hope to have an update for this issue out soon.

      M
      Adobe Employee
      M Shaw
      Adobe Employee
      November 14, 2019

      Sorry to hear that we are crashing on launch. Can you try an uninstall and reinstall of the application? All your cloud docs you may have created will still be stored on the cloud. The only files you would need to worry about is if you saved something on your device into the Photoshop folder in Files.

        M
        Murk SAuthor
        Inspiring
        November 15, 2019

        Thanks @M-Shaw, it worked! And indeed, as expected, the files are ok!
        Thanks for this first version on the iPad! Hopefully Photoshop mobile will grow to a full alternative for the PC version, for photographers 😉

         

        regards,

        murk

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