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Herve29576729nl2e
Participant
April 25, 2023
Answered

Launch Photoshop gets a white screen even image seems correctly loaded

  • April 25, 2023
  • 1 reply
  • 1987 views

Hello,

Whatever the image i load on photoshop, I get a white screen as result of display of any image.

scenario.

launching photoshop. I can play with the menus.

creating a brand ne image : gets a white diaply window

attempt to create anything in it. no way. still white.

OR 

loading a .psd file . I get on right side all informations.  But display window (for that image) is white.

 

I have followed the https://helpx.adobe.com/fr/creative-cloud/kb/fix-blank-white-screen-sign-in.html    recommandations. Launched again Photoshop. Asked me Login + Password.

Problem is still there.

 

Can someone help me. Thank You.

  

Version Adobe Photoshop : 24.4.1 20230418.r.449 53a6c60 x64
Nombre de lancements : 91
Système d'exploitation : Windows 11 64 bits

 

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Hi @Herve29576729nl2e Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. 

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
April 25, 2023

Hi @Herve29576729nl2e Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. 

    H
    Herve29576729nl2eAuthor
    Participant
    April 25, 2023

    Hi Kevin. Thanks for your prompt reply.
    My interface is in french and I attempted to download photoshop in english, but dot not work yet.
    I'v looked for : Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.
    Nothing looks like that in french. Please look at attached picture.
    Can you please write me more about the exact Location of that menu item ?
    Thank You
    Herve 

    H
    Herve29576729nl2eAuthor
    Participant
    April 25, 2023

    It is the third option on the list that you show. English : Deactivate Native Canvas - French : Desactiver la zon travail native

    Dave


    Hi Dave and Kevin
    Fantastic. It works fine. Thank you so much guys!!!
    I now wonder how and why this option was desactivated.
    (for your information, I just had reinstalled windows on an other computer where PD was already installed. Then I had to reinstall Photoshop too. It looks there has been a strange consequence to the setup of that computer.)   
    Herve

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