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Launch Photoshop gets a white screen even image seems correctly loaded

New Here ,
Apr 25, 2023 Apr 25, 2023

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Hello,

Whatever the image i load on photoshop, I get a white screen as result of display of any image.

scenario.

launching photoshop. I can play with the menus.

creating a brand ne image : gets a white diaply window

attempt to create anything in it. no way. still white.

OR 

loading a .psd file . I get on right side all informations.  But display window (for that image) is white.

 

I have followed the https://helpx.adobe.com/fr/creative-cloud/kb/fix-blank-white-screen-sign-in.html    recommandations. Launched again Photoshop. Asked me Login + Password.

Problem is still there.

 

Can someone help me. Thank You.

  

Version Adobe Photoshop : 24.4.1 20230418.r.449 53a6c60 x64
Nombre de lancements : 91
SystĆØme d'exploitation : Windows 11 64 bits

 

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correct answers 1 Correct answer

Community Expert , Apr 25, 2023 Apr 25, 2023

Hi @Herve29576729nl2e Go to Photoshop Preferences/Technology Preview and check ā€œDisable Native Canvasā€. 

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Hi @Herve29576729nl2e Go to Photoshop Preferences/Technology Preview and check ā€œDisable Native Canvasā€. 

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New Here ,
Apr 25, 2023 Apr 25, 2023

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Hi Kevin. Thanks for your prompt reply.
My interface is in french and I attempted to download photoshop in english, but dot not work yet.
I'v looked for : Photoshop Preferences/Technology Preview and check ā€œDisable Native Canvasā€.
Nothing looks like that in french. Please look at attached picture.
Can you please write me more about the exact Location of that menu item ?
Thank You
Hervephotoshop1.jpg 

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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It is the third option on the list that you show. English : Deactivate Native Canvas - French : Desactiver la zon travail native

Dave

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New Here ,
Apr 25, 2023 Apr 25, 2023

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Hi Dave and Kevin
Fantastic. It works fine. Thank you so much guys!!!
I now wonder how and why this option was desactivated.
(for your information, I just had reinstalled windows on an other computer where PD was already installed. Then I had to reinstall Photoshop too. It looks there has been a strange consequence to the setup of that computer.)   
Herve

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Hi @Herve29576729nl2e its not on by default. Its optional as needed for users.

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