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Layer doesn't move or snaps back using move tool

Forum|Forum|7 years ago
May 22, 2018
25 replies
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When I try to move a layer in my psd file with the move tool it moves a bit but then snaps back to the original place or close to it. The layer will move using the arrow keys just fine, just not with the move tool.

Correct answer ikelleigh

An update on our issue, Forcepoint was recently updated to 8.5.2854 and the issue has been fixed. This also includes an issue regarding copying/pasting layer groups which would crash Photoshop previous to this Forcepoint update. Hope this helps!

-Ian

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A

ammusso

New Participant

I would like to add to this thread since I am also experiencing this issue. I work at the same company as ikelleigh so we have the same setup; latest version of Photoshop CC (I uninstalled/reinstalled latest version today on my mac), latest version of Mac OS and have the same security software installed. There are three other designers on my team so far who are also experiencing this issue.

I started noticing the issue this morning and have since received an error dialog box when trying to move objects using the move tool. The error message does not pop up every time, it has only appeared randomly a couple times so far today. Have attached a screenshot of the error message, maybe this can help?

Thanks!

ikelleigh

Inspiring

Good call on that error message Alena. I kept getting that too and forgot about it. Do you have Photoshop CC installed on a personal computer too? Do you get the same issue there? I think it has something to do with how it was installed on our computers.

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phile76

Participating Frequently

I don't have Photoshop CC installed on a personal computer presently but my previous position we didn't have the Enterprise Edition installed (we each had individual licenses) and never encountered these issues. I've also spoken to a number of designers and co-workers who have it installed on their personal devices at home and aren't having this issue.

ikelleigh

Inspiring

I wanted to add to this thread that I have started seeing this issue within the last couple of weeks. Same exact problem even with the latest version of CC (19.1.5), Mac OS (10.13.5), no Wacom software and it is a problem with mouse or trackpad.

Our installation is company-wide and we also run security software called Forcepoint DLP Endpoint (8.5.2837), and Sophos (9.7.5).

The interesting thing, and would probably help explain why this is happening, is that I have pretty much the exact same hardware/software setup at home, but this issue doesn't exist. So it could be the security software or the enterprise edition, both of which don't exist at home.

Thanks!

-Ian

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phile76

Participating Frequently

Same here, Ian. Best guess based on the posts in this thread and my conversations with our IT department is this is an issue with the Enterprise Edition of Photoshop – we've had users here at our org reporting it as an ongoing issue with the past few versions of Photoshop. So far there's been no response from Adobe on addressing the issue. Our current "workaround" is to hit Command / Control + T (basically engage the Transform tool) and move with the Transform handles on. It seems to be able to move freely with the Transform handles on for some reason. Not a great solution but it's a Band-Aid until Adobe fixes it.

ikelleigh

Inspiring

That's a good workaround for now.

-Ian

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phile76

Participating Frequently

I can verify this is still a bug and it makes Photoshop effectively unusable as an application – it happens with a mouse (Logitech, Magic Mouse, doesn't matter) and the trackpad. I've included a video of it happening below. I've now installed the latest version of Photoshop CC (19.1.4) on two different brand new Mac laptops with clean installations (High Sierra), turned off ALL snapping options, turned OFF Smart Guides, reset the prefs, reset the tools, uninstalled and reinstalled Photoshop multiple times, etc. and found nothing that stops this bug. I work for a large organization and their internal IT has reported to me that I am not along and they have seen this happening on a number of machines here at work. Please fix this.

italosan

Community Expert

It's like something interrupts the signal from the mouse to the computer.

Does it give you troubles if you try, for example, drawing a line with the brush tool?

L

loyal_partner0D44

Participating Frequently

Hey,

That isn't the issue. If it was the signal getting interrupted it would be effecting other aspects of work on the MacBook Pro. It is 100% Adobe Photoshop as all of my colleagues are having the same exact issue and everything else runs smoothly. I did try your Brush Tool suggestion and it paints just fine.

Thanks,

M

Meyboom

Participating Frequently

My colleagues have been also experiencing this now. I finally re-imaged my whole Mac and reinstalled everything which now seems to have fixed it. However this is a bit excessive and hopefully won't come back.

PECourtejoie

Community Expert

Hello, are you all using the mouse? some affected users with a tablet had to restart the Wacom driver to fix this issue

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loyal_partner0D44

Participating Frequently

There are 4+ people where I work experiencing this issue and they all use the Magic Mouse.

L

loyal_partner0D44

Participating Frequently

This is the issue when trying to move Objects, Text, etc. where that object snaps back to the original location. It is one solid drag. I am not releasing my mouse. The only way I can avoid this happening is if I do a Free Transform but it is annoying and inefficient to have to do that for everything. I have the most up to date version of Adobe CC and this started happening prior to this update and still resumes. I also do not have any Snap features selected to make it do this.

Please help!

M

Meyboom

Participating Frequently

I'm using a Mac, High Sierra, version 10.13.4.

It happens if it is docked using external monitor or if I'm using the Mac by itself.

Might have to try reinstalling Photoshop, see if this helps but won't be able to do that until Monday.

PECourtejoie

Community Expert

Hello, any third party software running? Anything peculiar in your setup, hardware, or software?

M

Meyboom

Participating Frequently

Nope, it's my work computer so everything is approved by IT and unable to run anything which could be a security issue. I have adobe and microsoft office plus whatever comes already with a Mac.

italosan

Community Expert

What is your hardware setup, then? Are you on a Mac or a PC? What kind of peripherals are attached to the computer?

Have you tried a system refresh?

M

Meyboom

Participating Frequently

Hi Michelle, Yes I've tried resetting the tool and also photoshop preferences. Nothing has helped.

M

Meyboom

Participating Frequently

I can't even get it near the side of the document before it snaps back, within a split second of me dragging it it will move back to the original position. Same for select all.

mglush

Community Expert

I am sorry to hear that! I know that this sounds simple--(but sometimes the simple things work!)--have you tried clicking on the lock icon and clicking off it again? If you've already poked everything, then I would suggest trying to reset your tool preferences

Here is one way the staff recommended to do it:

Please try to reset the preference of the tools in Photoshop.

Right click on the tool at the top left

Reset all tools

Try resetting tool prefs and if that doesn't work, you can also try resetting the photoshop preferences.

If you do reset your Photoshop Prefs, remember to restart Photoshop.

Let us know how it works!

Michelle

mwbonesteel1@mmm.comAuthor

New Participant

Hi there. I posted the original problem. Since then, one of my co-workers has been affected by the same issue. Maybe a bug in the OS?

Meyboom, are you on a Mac or PC?

mglush

Community Expert

That is a really good question. If you do move your cursor off the document into the side area it will snap back. What happens when you choose Select all and then try to move it?

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