layers not visible on multi artboards documents

Explorer ,
Mar 16, 2022 Mar 16, 2022

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Photoshop 23.2.2 and previous versions. Unfortunately still persists a bug that doesn't show layers' content on multiple artboards documents. Layers are not visualized (like they were empty) and background is visualized white. You can select objects  despite they are not visible. However if you export to any raster format you will see the file as you designed it. Actually it's not possible to work on these type of documents, both new and previously created ones. Please help. Here is a screenshot.

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2022 Mar 16, 2022
Let's make sure we're in a default state and there are no stale setting somewhere: Restore your preferences using this manual method: https://helpx.adobe.com/photoshop/using/preferences.html#Manually Does it work correctly? If that doesn't solve it, you can quit Photoshop and put the Settings folder back. If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 16, 2022 Mar 16, 2022

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Yes it worked fine! Thank you. Here is a screenshot. How can I sen you the preferences folder?

Schermata 2022-03-16 alle 16.56.05.png

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Explorer ,
Mar 16, 2022 Mar 16, 2022

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here I uploaded my prefs. Thank you. 

https://we.tl/t-eXMblrVRaW

 

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