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Lighting Effect greyed out in Photoshop

Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Hi, no matter what images I am using PS on - whenever I try to use the lighting effect, it's permanently greyed out dead feature. Why is it not activated? Help. Thanks. 

 

 

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system?

 

Please ensure you have the option to Use Graphics Processor enabled under Preferences, then Performance. If it's not, try enabling the option & relaunch Photoshop to check if that helps.

 

If you're not able to enable the option (it's greyed out), please check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know if this helps!

Regards,

Nikunj

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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As far as I can see, 🙂 the Preferences >> Graphics Processor settings are fine: see screenshot. Yet feature still disabled  

 

PewterGraphics_0-1628893671681.png

 

 

 

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Hi

It doesn't look like Photoshop is seeing your GPU, this is from your screenshot

2021-08-14 09_21_30-Lighting Effect greyed out in Photoshop - Adobe Support Community - 12316430 — M.png

and this is from my preferences

2021-08-14 09_22_36-Adobe Photoshop 2021.png

Have you tried updating your GPU driver from the manufacturers website

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Thanks, Ged, 
I revisited my Performance interface: now there's no dropdown selection for my graphics processor but I certainly do have a graphics processor is this is our design PC which is the most powerful one in the office and we use all Adobe Creative Suite on it. Can you tell me why I have no drop down? Thz. 

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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There's no drop down option I'm afraid, Photoshop either recognises the GPU or it doesn't, in your case Photoshop can't detect yours.

What kind of GPU do you have in the PC and what version of Photoshop are you using. Photoshop requires a GPU with a minimum of 2GB VRAM with DirectX 12 support

https://helpx.adobe.com/photoshop/system-requirements.html

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