Locked out of Photoshop by error report

[joziG]

Hello, my Photoshop crashed after trying to use the object finder.

So far, so good. BUT! Error message appeared, I explained and submitted.

When opening Photoshop again, without me doing anything else at all, that ominous message come up very quickly again. Then, it doesn't matter whether I select Submit or Don't submit, Photoshop crashes again and again. It has become unusable.

I have uninstalled Photoshop and reinstalled it. Exactly the same issue.

And now? How do I get to use Photoshop again?

Windows 10

[AxelMatt]

In a first step please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

• backup all personal data, like templates, presets etc.
• uninstall everything cc including preferences, Uninstall or remove Adobe Creative Cloud apps
• then uninstall the cc desktop app, Uninstall the Adobe Creative Cloud desktop application
• clean your computer of cc files per Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)
• restart your computer (don't skip this)
• reinstall the cc desktop app,https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html
• use the desktop app to install your cc programs/trials
• restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged )

If this also doesn't please post your Photoshop system info from the Help menu

[joziG]

Thank you very much for your in depth and easy to understand instructions! And so promptly too.

However, you will never believe this!

I went out for a while and I turned my PC off. Upon my return I turned on my PC and then Photoshop, and lo and behold  it was perfect instantly! I had restarted the PC quite a few times and nothing had changed. Photoshop beta worked fine throughout, by the way. Quite unbelievable. I'm very happy, of course.

Just have not tried the object finder tool yet. A bit nervous still. Thanks again

[AxelMatt]

... and I turned my PC off...

By @joziG

It's possible that something was left in memory after the crash that prevented Photoshop from launching normally.. After you have done a "cold boot" the memory was completly cleared and PS can work fine again.