Lost Eyedropper Sample Ring with 22.0.1 Version

[JPinches]

Upon installing 22.0.1 update from 22.0.0, the Eyedropper Sample Ring stopped working. Use Sample Ring is checked. Reset "Use GPU", changed wheel to panel, restarted PS, rebooted, etc. Finally, I rolled back to 22.0.0 and Sample Ring works again. Checked DirectX version is 12 and GPU is a Radeon 6 with 2 gb. So something went wrong with the new 22.0.1 update. I hope Adobe pays attention to these boards.

[Edit from moderator: "20" changed to "22" after OP corrected himself in a subsequent post.]

[Kevin Stohlmeyer]

There is not much support since you are back 2 versions from current.

Have you tried installing 21.x version (2020) and see if the issue persists?

[JJMack]

The problem is in 22.0.1 version 21 is good.   Photshop 2021 has many issues and new issues have been add in the 22.01 update.

[JPinches]

My error, I meant version 22.00.0 to 22.0.1 (2020)

[enriqueo10127175]

I've experienced the same issue, I updated this morning and as I attempted to edit I immediately noticed the Eyedropper Sample Ring doesn't work. I'm going to give them 24 hours before I roll it back, maybe they'll read this and rectify this. 

[Kevin Stohlmeyer]

This is a user to user forum, where sometimes Adobe will chime in.

If you have a bug to report this is where to do it:

https://www.adobe.com/products/wishform.html 

[carminecuccuru]

Same problem, on V. 22.0.1, and the color sample ring is also missing from the brush tool when you press opt (mac)

[Kevin Stohlmeyer]

Not being snarky just asking - have you all confirmed that the "Show Sampling Ring" option is clicked active in the eyedropper options?

I'm running CC2020 and 2021 on a newer Macbook Pro.

When I installed CC2021, I chose not to bring over my preferences. The sampling ring option was off to start.

[carminecuccuru]

Hi Kevin, yes "Show sampling ring" is active.

[enriqueo10127175]

Hi Kevin, it's "clicked" that why I decided to look for assisatnce in fixing this thing.... has anyone heard anything regarding a fix?

[Digna5D11]

Hi Kevin, I have the same problem with the new version 2021, the sampling ring does not work when it is checked. I had to roll back to a previous version 2020 and the sampling ring works again. Any news about to fix this issue? thanks

[Jan Hammerstad]

Same problem on Win10, PS 22.0.1

[Kevin Stohlmeyer]

Two things to check:

Go to preferences/performance.

Make sure "Use Graphics Processor" is active.

Go into Advanced Settings and check to see if Use Open CL/GL is active as well.

[enriqueo10127175]

Hi Kevin, I just checked it out, the CL/GL is active.

[carminecuccuru]

Hi Kevin, yes is active!

[JJMack]

Kevin do you have 22.0.1 install and get the ring?

[Kevin Stohlmeyer]

Yes. I have no issues with the ring. As noted, when I didn't pull over my preferences to start it was not showing. I clicked the box active in the eyedropper tool and have had no issues since.

[Kevin Stohlmeyer]

Im on a 2018 MBP. I have 2020 on my Mac Pro desktop without issue as well. Both running Catalina 10.15.6

[chanaart]

I clicked as well no ring!!!

[jane-e · Accepted solution]

Adobe is aware of this bug in 22.0.1 and has reported that engineering is looking into a fix. Add comments to this thread:

https://feedback.photoshop.com/conversations/photoshop/photoshop-2201-eye-dropper-sampling-ring-miss...

~ Jane