Participant

Question

M: Photoshop CC 2020 won't save in macOS Catalina.

Forum|Forum|6 years ago
February 17, 2020
20 replies
12821 views

I am using Photoshop 2020 and Mac OS Catalina (I know, I shouldn't have updated my OS, but it's extremely hard to revert to an older OS and only Photoshop is giving me issues).

Mostly, my copy of Photoshop works; however, whenever I go to save a document, nothing happens. Neither save or save as do anything tangible. However, when I go to exit the application a window does pop up asking me if I want to save my work. If I click yes, nothing happens--the document does not save. The only way to close Photoshop is to discard my work. In a final twist, if I open an existing document--even from a few weeks ago--I'm able to save changes to that .psd file.

Is anyone else having similar problems?? Saving is like the most basic function of any program and I would love to be able to use it.

[Moderator note: PS-48663]

This topic has been closed for replies.

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Ervin5E5E

Participant

whats the point of buying adobe apps if these things happens : [

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Ervin5E5E

Participant

it still isnt fixed

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Hakan5C1F

Participant

Thats because privacy... settings

Please go to the "System Preferences" of your Mac,

then "Security and Privacy",

then select the "Privacy" tab.

Once there, select "Accessibility" from the list on the left and add Photoshop to the list.

Also, grant permissions to Photoshop under "Full disk access".

Once done, please restart the computer to check if that helps.

I hope will fix it

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Turkkz

Participant

same issue.

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Turkkz

Participant

and it doesn't even open the picture, I have to drag it to open.

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Toby5FCC

Participant

I have the exact same problem! If you are also able to save existing photoshop docs then there is one work around that will allow you to save your work in the mean time so you dont loose anything important that you are in the middle of but is in no way a perminant solution:

Find an old photoshop doc that is the same dimensions as your current one, right click>duplicate in finder, then open the copy in photoshop, delete everything, copy and paste all existing layers from current project into old copy document. I did that and now can save the work i was in the middle of but I now have to go through that same process everytime i make a new ps document which is rediculous.

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LaMoora

Participant

Unfortunately, this workaround doesn't work for me. Nothing does, not even Save. Adobe how do the most rudimentary functions like "Save and Save As" get screwed up?
Photoshop 21.2.3 on a Mac. OS Catalina 10.15.6

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LaMoora

Participant

Correct "Save" does work. "Save as" does not.

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robertc15416926

Participant

Same issue; no dialogue box. Running Catalina 10.15.7 and Photoshop 22.0.0

Just lost an hour's worth of work. Don't have time to run your debug program. Adobe, please fix ASAP or send workaround.

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Stitz_Norma

Participant

I fixed it, but I’m not sure which approach actually did the trick.

I tried everything, and I mean everything.

* Deleted preferences and custom work spaces
* Renamed the UXP folder
* Uninstalled and reinstalled
* Uninstalled Creative Cloud
* Removed any/all cloud documents
* Dumped P Ram on MAC

Nothing. Then yesterday I opened an image in Lightroom and then under the EDIT option i chose “Edit In Photoshop 2021”. It opened correctly and then I saved. After that I closed down and relaunched......back to normal. I don’t get it. But I lost a week.

Get Outlook for iOS

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robertc15416926

Participant

Voila! Thank you for that. I tried it and it works. Both on the file exported over from LR, and also on a file created in PS.

Strange problem, but Adobe needs to get on top of it. Sorry you lost a week; I was frustrated enough after an hour's work lost!

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Stitz_Norma

Participant

Same issues here. Can't wait to replace Photoshop. I can't afford the unrelaible performance any longer.

When I launch, home screen is blank black screen (Adobe can't figure it out)

Save / Save As do nothing

All these new AI neural filters but the most basic function is gone.

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liv5E40

Participant

I still have this problem! I can't save any new documents. I can't find a fix anywhere 😞

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johnny_kc

Participant

So...I'm having the save problem as well. Running Mac OS Catalina 10.15.7 as well as the latest Photoshop 2020 build. (Just installed today) This bug is intermittitent for me but becoming more consistent and happening more frequently. Have there been any solutions discovered yet?

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J453

Legend

Is anyone on this thread still having trouble with not being able to save with the latest version macOS 10.15.6 and Photoshop 21.2.1? If so, reminder to provide a sysdiagnose for engineering to better investigate: https://community.adobe.com/t5/photoshop/m-photoshop-cc-2020-won-t-save-in-macos-catalina/m-p/11127874?fbclid=iwar1t8ts_u5xk4ybyui-kyc1bv_lax5ckiydbz2ju7dqt0dzu8frgrcurgn4&page=2#M330734

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J453

Legend

If you are still seeing this issue, please confirm you are running the latest version of macOS (10.15.6 or later) with the current version of (Photoshop 21.2.1 or later). If so:

Are you able to export a png using export as to the same location you want to save?
Are you able to see the save dialog or does it fail when you try and save?
If you can't save, are you able to open the "open" dialog or the new project dialog, or is it just save.
Can you provide a screenshot of your privacy preferences E.g. this one
In your terminal, if you run /usr/bin/log stream --debug --predicate 'eventMessage BEGINSWITH "AttributionChain"' Then attempt to save. This will write a log to /usr/bin/log stream --debug --predicate 'subsystem == "com.apple.TCC"' Engineering will need a copy of this log.

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amalk52899872

Participant

Currently updating to Big Sur - hoping this will help because Nathen than saving ps is destroying the files - poof-tv static

aleksander_rokicki

Participant

Same issue here. "Save" or "save as" doesn't work, doesn't do anything... Very frustrating. I found the following workaround: open another photoshop file, created a while ago; drag all layers to it, then save as a new file. Not an elegant way, but at least allowed me to save my work. I hope Adobe will fix it soon, this is a major one.

ikoviak

Participating Frequently

Same issue here Started last week. Thought if I let the machine rest over the weekend it would work. None of my other Adobe apps have the issue. Reinstalled CC, Catalina, obviously photoshop and tried a dozen work arounds. To no avail. Now 5 days behind on work. And no, this is not a screen rwesilution issues where the window is hiding somewhere etc. The window/dilaogue box simply doe snot shpw up when the command or menu option is selcted to save as or start a new project etc. There has to be some news/resultion about this. It's an obvious issue. Has anyone isolated what can be causing this? thx.

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laurasKL2018

Participant

Having the same problem, which is weird since I just used PS this morning and I was able to open an old file, edit it, export it to PNG and save my newly edited file.

Can't tell from this thread whether the sysadmindialogue thing from many posts ago (I can't look up the exact name right now because it's on a previous page) was only for people saving to an external hard drive? or is it for everyone having this problem?

Moreover, I can't figure out how to create an independent post relating to this problem, so I'm just "replying" to the previous post. Yes, I'm signed in... but I digress...

Would love a resolution to this problem so I can get back to work! I'm going to try restarting everything and hope it automagically goes away. Just like the coronavirus.

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