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Mac update: PS not communicating with LR

New Here ,
May 19, 2024 May 19, 2024

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Hey guys, 

I did an update on my mac (Monterey) and now Photoshop is not communicating with Lightroom.

 

And it's giving me an error whne trying to save a photo for the web.

 

Also, it's says that my cloud is full, I don't know what is in the cloud as I don't store anything there. I don't edit phootos outside my desktop. This is frustrating. 

 

Photoshop 2024 

 

Thanks in advance.

Screen Shot 2024-05-19 at 12.33.52 PM.png

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Adobe
Community Expert ,
May 19, 2024 May 19, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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Community Expert ,
May 20, 2024 May 20, 2024

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@lyriag57806847 

 

There have been a few posts about PS and LR in the Photoshop forum and the Community Experts there will be best able to assist.

 

I've moved your post from Creative Cloud Desktop to the PS forum.

 

What is your exact version of PS (with the dot release)?

 

Jane

 

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