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O
otakars47762619
Participating Frequently
November 29, 2022
Question

MacOS 13 Ventura + Photoshop v24.0.1 issue with Wacom Intuos Photo

  • November 29, 2022
  • 2 replies
  • 2809 views

Wacom tablet's Express Keys standard settings ("modifiers" Shift, Cmd, Opt, and Ctrl) are frozen in Photoshop v24.0.1 under MscOS 13 Ventura. It means, user settings can be set in the Tablet app as intended but they don't work. Attached screenshot shows the situation for my setting "Brush Size (larger) - keyboard shortcut [#]. When pressing the corresponding Expres Key I always get the Wacom standard setting [Shift].
Wacom Support thinks Adobe is responsible for the correct tablet integration.
Express Keys work properly in Lightroom Classic under MacOS 13 Ventura.

This topic has been closed for replies.

2 replies

Conrad_C
Community Expert
Conrad_CCommunity Expert
Community Expert
November 30, 2022

There’s another post here also reporting an Intous problem under Ventura, with a possible explanation:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-amp-wacom-under-ventura-question/m-p/13364259#M686304

 

That post includes a link to a Wacom tech note and driver update for Ventura that says this, in case it’s the same problem:

quote

The current driver supports macOS 13 (Ventura). Note that due to reasons outside of Wacom’s control, opening Wacom Tablet Settings by clicking links in Wacom Center, pressing an ExpressKey, or using a 5-finger tap, etc. does not work in initial releases of macOS 13 Ventura…

 

O
otakars47762619Author
Participating Frequently
December 7, 2022

Thank you, Conrad C, for trying to help me further. I know Wacom's advice about the new driver. And with this knowledge I did not get any further.
As you can read above, the PS issue seems to be solved now, but I have a new one with Lightroom.

L
Lumigraphics
Legend
November 30, 2022

Make sure you define settings for Photoshop specifically, and then if they don't work, open the Wacom control panel in Settings and select the application. This has been happening to me and its annoying but a quick fix.

O
otakars47762619Author
Participating Frequently
December 7, 2022

As the recommendation says, I have already tried it several times before without success. Sometime later, after reinstalling the driver several times, I obviously did something right, and now I have my Express Keys set up the way I wanted.
I don't know yet if it will stay like this permanently, at the moment I hardly work in PS, but all the more in Lightroom. And in Lightroom the tablet causes problems (that's the reason for my uncertainty about PS).
The tablet crashes with LR once after half an hour, the other time after 5 minutes. All evening long. I always have to reinstall the driver, and then it runs again for a while until the next crash. Reinstalling drivers has become a routine for me, I can do it with my eyes closed today :•\.
At the moment, I have no way of testing the tablet with another computer.

Translated with DeepL

L
Lumigraphics
Legend
December 7, 2022

I'm not seeing any crashes under Ventura on an M1 Mac. Its been totally stable. Also worked fine on my previous Intel iMac w/Big Sur and Monterey.

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