Inspiring

Question

P: Persistent Mask tips keep popping up.

Forum|Forum|1 year ago
September 26, 2024
6 replies
3989 views

Whenever I clicked on the mask, the tooltip will pop up. I have already turned off the tooltips. If I don't close the tooltip, and press the number pad to adjust the opacity, it will run an action. Is this a bug? I'm on V 25.12.0.

Windows

This topic has been closed for replies.

B

BellyB

Participant

Try this one..
1. logout your email on HHelp>sign out account

2. close Photoshop

3. Re login your email

J

joyh32700538

Participant

That worked for me - thanks!

J

joyh32700538

Participant

Nevermind! It doesn't show up when I click on masked layers anymore but it pops up when I add an adjustment layer.

C

charlesr96273846

Participant

I have the same problem it's a right PITA!

D

Deidrah36409725acx4

Participant

Photoshop v 25.12

Windows

I am getting what looks like a rich tooltips pop up every time I run an action on an image.

I have clicked dismiss, the "x" and have disabled rich tooltips in preferences.

Its very irritating to have to dismiss this pop up every single time I run an action.

This just started happening after the most recent update.

I have included photos of the pop up and also the preferences window.

D

defaultatcitdrhs1jw

Participant

I have the same issue. Anytime you click on a layer mask the pop up returns.

L

leosebastian64

Participant

Hello, since yesterday I've been getting a popup tooltip (see attachment) every time a create a mask or click on a mask. Show tooltips and Use rich tooltips are unchecked in preferences. PS 25.12.0 Windows. Reinstalling PS is not fixing the problem. Very annoying, so far I have no clue what´s going on, appreciate any help.

L

LarryMBuck

Participant

Hi -

Same thing is happening to me. Very annoying. Using Mac and PS latest version! Reset prefs and rebooted etc. Still a problem.

Thanks!

-Larry

Also any help appreciated.

J

joyh32700538

Participant

I have this same problem since the last 2 updates. Does anyone know how to stop this?

dragantomas

Inspiring

Hi all,

Since Ive updated Ps to its latest version, every time I tap on the mask or the stamp layer itself I get these pop up tips, see screenshot. Where can I disable this to stop it happening?

16' MBP, latest version OS and Photoshop.

B

Ben M

Community Expert

Go to Settings --> Tools and you can disable rich tooltips to get rid of those popups.

Sameer K

Community Manager

Thanks, but the cure could be worse than the remedy.

It appears to be a bug in the latest upgrade, and I expect it to be resolved with the next one. In my experience, every upgrade comes with a new set of bugs.
Resetting means I first have to save my preferences, and then re-instate then afterwards. There are the two possibilities that either the reset won't work or that the bug will reappear with reloading the preferences.
Thanks for your help.

Hey, @dragantomas & @TrikinDave. Welcome to the Photoshop Community. I'll help you figure this out. I'll move this post to discussions. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.

Have you launched Photoshop after a long while? Do you both see the same experience? Does it happen after a series of specific steps? Does dismissing the modal not have an effect?

There could be a variety of reasons why the onboarding experience might be triggered. We need more info.

The Magenta overlay is due to the Object Finder in the selection tools. You can hide the Overlay from the Gear Icon > Never Show Overlay.

Let me know if this helps. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded