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Menu problems with Photoshop 2021

Forum|Forum|5 years ago
October 25, 2020
10 replies
7617 views

Anyone else run into frustrating menu issues with Photoshop 2021 (v22) that makes it unusable?

On my Windows 10 machine with all video drivers up to take, I can't properly select options in menus. When I click a menu item (say, Filter) and attempt to click an option under that menu, Photoshop instead jumps to a menu list to the left. It's impossible to select anything under the Help menu, for instance.

I've recorded a video of this behavior.

A few more notes:

Closing down and restarting Photoshop does not solve the problem.
Rebooting makes no difference.
The menu system works fine with Photoshop 21.2.4, Lightroom, Premiere and every other software.

This is specific to Photoshop 22. This behavior reminds of sketchy beta software -- not software that has presumably been through a thorough beta process. 🙎

This topic has been closed for replies.

Correct answer J453

Try this:

Quit Photoshop.
In Windows File Explorer, navigate to the Photoshop installation folder.
Right-click Photoshop.exe in the installation directory and select Properties.
Switch to the Compatibility tab in the dialog that appears.
Deselect Override High DPI Scaling Behavior in the Settings group.
Click Apply and then click OK.
Relaunch Photoshop.

Photoshop doesn't support overriding High DPI scaling behavior on Windows versions 10 or greater. Users who override this setting might experience difficulty interacting with the Photoshop user interface. Possible issues include:

The Start Screen, Library panel, and other extension panels don't scale correctly (appear too small and offset)
Menu dropdowns don't align to the top menu bar
The cursor consistently shows spinning loading circle next to cursor
Canvas isn't centered in the document window and doesn't align to rulers

J

J453Correct answer

Legend

Try this:

Quit Photoshop.
In Windows File Explorer, navigate to the Photoshop installation folder.
Right-click Photoshop.exe in the installation directory and select Properties.
Switch to the Compatibility tab in the dialog that appears.
Deselect Override High DPI Scaling Behavior in the Settings group.
Click Apply and then click OK.
Relaunch Photoshop.

Photoshop doesn't support overriding High DPI scaling behavior on Windows versions 10 or greater. Users who override this setting might experience difficulty interacting with the Photoshop user interface. Possible issues include:

The Start Screen, Library panel, and other extension panels don't scale correctly (appear too small and offset)
Menu dropdowns don't align to the top menu bar
The cursor consistently shows spinning loading circle next to cursor
Canvas isn't centered in the document window and doesn't align to rulers

jane-e

Community Expert

@J453 wrote:

Photoshop doesn't support overriding High DPI scaling behavior on Windows versions 10 or greater. Users who override this setting might experience difficulty interacting with the Photoshop user interface. Possible issues include:

Good info, Jeffrey — is this on an FAQ or help page where we can find it again easily?

Jane

J

J453

Legend

https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html

PECourtejoie

Community Expert

Hi, could you post the contents of help/System info?

for Adobe to reproduce your peculiar issue, they might need more information...

What are the scaling settings in Photoshop's preferences/Interface?

In windows? Does the GPU driver also offer a scaling setting.

Do you have a peculiar monitor/setup? (I have a 5120*1440 px monitor for instance, but do not run into the issue)

Do you still only experience it when " I open an image through Lightroom's Edit In Photoshop function"

PECourtejoie

Community Expert

I see on the feedback thread that some only experience it when opeing Ps an external editor from Irfan...

Some fixed it with the hiDPI settings...

Participant

Participant

I was able to work around the issue by changing these compatibility settings in the photoshop icon

try it and good luck

J

J453

Legend

@FrostyOfTheNorth have you tried this? ^^

FrostyOfTheNorthAuthor

Known Participant

I use keyboard shortcuts daily. How does that address or resolve the issue with Photoshop? Thanks, but this problem is not a keyboard shortcut problem.

FrostyOfTheNorthAuthor

Known Participant

Based on the information at https://feedback.photoshop.com/conversations/photoshop/community-consolidation-announcement/611d82e2bf36d2781dfc176d "All the engineers, product managers, and champions from the feedback site will migrate to the community to help address feature requests and bug reports") will this bug finally be addressed???

davescm

Community Expert

Reading this thread and the feedback thread, the issue so far is that Adobe could not reproduce your issue. I cannot reproduce it here either on three separate systems. Adobe developers cannot fix what they cannot reproduce.

Did you take the advice of Jeffrey Tranberry and contact support directly so that they can look at your individual system?

Dave

J

J453

Legend

Here is fine for working on this issue. We've never been able to reproduce the problem which leads me to believe it's a system specific issue (some setting or conflict on systems where customers are seeing this).

One of customers on the thread says that running in safe mode fixed it for them. This bypasses non-default system extensions and drivers. So that's a good clue.

A

AllezzammazzellA

Participant

Hey Adobe this is an issue with Windows Display settings. The number of spaces that one's mouse will be off on the menu will be determined by their Win10 Operating system display settings - "Scale and layout" (size of text, apps and other items) setting. If I set this setting to 100%, the menu bar operates properly. As I increase the percentage to 125%, 150% +++ the number of spaces that my mouse is "off" grows with each incremental increase. I have a high resolution monitor and 100% is a ridiculous setting for all of my other apps (just to get photoshop to work) This is indeed a bug. Please fix this quickly

KenJazz

Participant

Thanks for an accurate diagnosis of why this behavior is occurring: returning to 100% scaling returns the menus to normal behavior. I also need to upscale my display to make apps like PS usable. Rollhack to the previous version is the only fix I know. I wonder if Mac users have this same set of issues: the need to scale up the display and trying to make the PS user interface readable by changing the high DPI monitor compatibility settings. I do suspect some Windows haters in the background somewhere...

PECourtejoie

Community Expert

Hi, KenJazz, there is a preference in Edit/Preference/Workspace to align to OS settings. was that checked or unchecked? does it help?

There is no hate for a given platform, trust me!

PhotographyMD

Known Participant

Same. Close/re-open, reboot, uninstall/re-install. Still does this. Everything up to date. Both trackpad and mouse.

PhotographyMD

Known Participant

More info: my menu moves up to 7 places to the left. It happens as soon as I move the cursor after clicking the menu. I don't have to click sub menu or anything. I don't even get an opportunity to get to one of those. I can arrow key through the menus just fine.

FrostyOfTheNorthAuthor

Known Participant

ANYONE FROM ADOBE HERE?

lambiloon

Community Expert

Hi i think this is some bug wait for some stable update....regards rollback to 2020 version

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

FrostyOfTheNorthAuthor

Known Participant

Waiting without an acknowledgement of the problem by Adobe seems pointless. I'd rather know that the issue has been confirmed and will be addressed.

FrostyOfTheNorthAuthor

Known Participant

Anyone?

D

denniR

Participating Frequently

Hey, I'm experiencing the same problems. Also, there's a lag between mousing over a menu item and it responding. It makes the whole thing unusably frustrating.

I've done a full uninstall a couple of times. All drivers are up to date. I've disabled, the re-enabled the Video Card option in Prferences.

I've purged my Settings files.

I'm about to uninstall, yet again, and go back to the previous version of PS. This is ridiculous. And the fact that Adobe does not offer any real support for their products drives me nuts.

I'm running a very fast, very new Windows machine with everything up to date. This should not be happening.

FrostyOfTheNorthAuthor

Known Participant

It's good to know that I'm not the only one running into these issues.

I guess it's time to be the squeaky wheel. I thought Adobe staff monitored these forums and would jump in.

lambiloon

Community Expert

Hi instead of update install full version of 2021 using setup then try it....regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

FrostyOfTheNorthAuthor

Known Participant

I uninstall 2021 and reinstalled the full version. The problem still remains.

However, I've noticed that if I run Photoshop on it's own, the menu system works. When I open an image through Lightroom's Edit In Photoshop function, the menu system is broken again.

Try this:

Try this:

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