Microsoft Edge WebView2

Participant ,
Nov 18, 2021 Nov 18, 2021

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Does anyone know why there are seven instances of Microsoft Edge WebView2 running alongside Photoshop 2022?  I hope I've solved the freezing/crashing issue but Psd is still running sluggishly and  I would still like to know about this change.

 

I'm looking at Task Manager on Windows 10 Pro, 64-bit (updated just a few days ago).

 

Thanks, Sidney

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correct answers 1 Correct answer

Community Beginner , Feb 23, 2022 Feb 23, 2022
Actually, I'm not having a problem with this. Everything works fine for me. I suppose there is an occasional lag when I start Photoshop as its trying to hit the Creative Cloud. However, overall it works as expected. I was replying to the original thread because it seemed like there was some confusion as to the reason WebView2 was showing up in the Task Manager. In regards to your comment/question, you're probably correct. That may have something to do with it. I probably wouldn't disable that as...

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Explorer ,
May 05, 2022 May 05, 2022

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FWIW, I don't dare have Chrome open while trying (... TRYING ...) to run PS 2022.  In fact, if my Windows session had Chrome running at anytime before launching PS, about half the time PS won't open, or if it does, won't open any files I want to edit.

The moment Chrome's been running, I have been forced too many times to just effn reboot the computer, and then try to remember not to launch Chrome.  Whatever it's doing, if feels like there's been a 7 coil steamer kinking the works.

I haven't tried to test this with other browsers, nor have I monitored the number of instances of Webview 2 that are running.

I'm about ready to pave the box, and reinstall the OS, but am extremely apprehensive that that won't solve anything.

Has Adobe responded to this thread at all?  I have yet to see any posts, and my attempts to resolve this with their TS were a vast irritating maze of dark, sucky little passages all alike; a huge waste of time.

Thanks for all your comments and insights thus far.

 

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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I'm not sure what there is to resolve. Edge WebView is the Windows HTML renderer, its used by thousands of apps and by lots of things in Windows itself. Adobe isn't going to dump it and it would be up to Microsoft to fix performance problems.

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Community Beginner ,
May 05, 2022 May 05, 2022

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Hi ~ 
What needs to be resolved:
- The overarching problem is that your end-users (Many of them professionals like me that depend on Photoshop running smoothly for 8-10 hours a day, every day) are losing productivity and money because we have to invest HOURS trying to diagnose Photoshop every time it stops working as it should. We shouldn't have to self diagnose, we shouldn't have to prepare dump files for you to examine, we shouldn't have to apply fixes manually, or roll back to a previous installation, or disable our GPU, or spend hours on your forums looking for a way to get your program working again so that we can get back to work!!! I don't just pay $10 per month for Adobe, It's costing me WAY more than that because my time is money! 

In regards to this thread, some of us discovered that (for a short time) if we disabled Edge WebView2, then PS started working again as it should. For me, that workaround lasted until May 3rd when it started crashing again.
You can see my message above for more details. 

Finally, here is another fundamental issue that you might give some thought to: 
Just because PS is working well on your mac (or whatever you're running) doesn't mean there isn't a problem with it running on someone else's machine. You made the comment, "Adobe isn't going to dump it and it would be up to microsoft to fix performance problems." I get your point ~ Sure, if part of the problem IS Edge WebView, then Microsoft would have to fix it, but when the ONLY program that it doesn't perform well in is Photoshop, then Microsoft will say, "It runs perfectly in everything else, so it's an Adobe problem, and while Adobe and Microsoft point the finger at each other, NOTHING is getting fixed and your end-users who are PAYING for a working product are suffering.

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Explorer ,
May 05, 2022 May 05, 2022

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Brian - you nailed it.  Completely.

The first step in this is to get Adobe to acknowlege there's an issue.  The TS people were all people who's apparent goal is to convince the user that it's their fault/issue and filter out anyone who's not persistent enough.  Eventually when I was able to reach a tier 2 tech, there was a lot of time spent trying to show that it was my machine, it was my configuration, it was my <fill in the blank>.  I won't detail all the hours of time wasted circling this black hole of non-acknowlegement, but 8+ hours at least, wasted with no tangible solutions.  Plus cleaning up the mess that the entry level tech support people created (one of whom DELETED come critical files I had on my desktop, even when I screamed STOP STOP STOP!!!!!).  Arrogance combined with incompetency = bad [removed by moderator] all around!

Brian - more to your point, we shouldn't have to spend our billable hours trying to find solutions for something that's gone on for a very long time.  The problems were present in PS 2021, and have continued on as a very unwelcome time-sucking shadow.

I'm always a little nervous about quoting delivery times and dates now, given this ongoing issue...


As I said again, in my case, the issue gets exposed and amplified if I happen to run Chrome.  That seems to make the PS environment quite unstable.

Thanks again!

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Community Beginner ,
May 05, 2022 May 05, 2022

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Jerry and Lois ~ 

Thank you for sharing your experience and the tip about Chrome. You're right. Not booting into Chrome definitely made PS more stable. You nailed it as well ~ for years there has been a shift in Adobe's culture that lends itself to arrogance and they have always struggled with incompetence at the entry level. 

When they went to a subsciption-based model I really thought it would be a great thing because they could stay on top of the cutting edge with new features and updates to keep things running smoothly as well.
Yeah, we got new features, but we also got bugs galore with them, and now their QC seems to be grossly understaffed and getting further and further behind. 


I appreciated your comment about lead times. I know it might sound extreme, but I doubled my lead times. Two things have come out of the move.
1. I almost always deliver ahead of schedule (Which makes me a hero).
2. When I do run into problems with PS not working (especially on big projects like weddings) it allows me time to work out the problem and still deliver on time.

 Should I have to do that? NO. 
But when I can't depend on one of the most important tools I use, I do what I have to. 

Appreciate you all ~ Would love to connect with you elsewhere and see your work.

 

[self-promotion removed by moderator]

 

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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I'm a working pro who uses both Windows PCs and macs. I make my living doing this. I'm not an Adobe employee. I do, however, also develop software and its easy to find blame with a component thats not actually at fault. I'm certainly not an apologist for either Microsoft or Adobe (I'd prefer to use the Mac 100% and forget that Windows even exists) but I also recognize that MOST people aren't having the problems that you claim to have. That means that there is no general programming fix, its something with your system.

Ranting isn't going to change the fundamental facts about how computers work. Never has, never will.

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Explorer ,
May 05, 2022 May 05, 2022

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Conversations with MS were short and pointless, since all other apps on my box worked perfectly, thus enabling MS to launch the finger-pointing. 

To reiterate from others, each company points fingers, we fall through the gap, and watch our production time go kablooey when a reboot is needed and workflow is blipped out.

 

I repeatedly asked for trapping tools from Adobe, something that could at least produce some kind of debugging info/crash info... something revelatory!  And standard response was "we don't got us one of those."

 

Since I was a voice of "one", no leverage was available and rinse, spit, and repeat..

 

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Community Beginner ,
May 05, 2022 May 05, 2022

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Lumigraphics, 
Thank you for sharing this valuable response. 
It was incredibly helpful. 

 

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Adobe Community Professional ,
May 06, 2022 May 06, 2022

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Bless your heart, Brian@heckmanphotos.com

You can always dump Windows and buy a Mac...

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Participant ,
May 06, 2022 May 06, 2022

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Not helpful.

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Community Beginner ,
May 06, 2022 May 06, 2022

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There it is... the most insincere 3 words a human can speak... "bless your heart".... 

 

While I meant every word i said, I do apologize for "ranting" to you. Being new to this "community", I assumed you were an adobe rep when I saw the words "adobe community professional" under your name. 

After building, troubleshooting, fixing, upgrading and resurrecting pc's for the last 22 years, it's hard to switch camps... why would I ever want to switch to something that just works all the time?

Where's the fun in that? 
For the record, I agree with you. I too would prefer to use the Mac 100% and forget that Windows even exists. I'm actually looking at the mini's...

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Community Beginner ,
May 05, 2022 May 05, 2022

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Yeah I am also a professional and I have to have other programs open while working in Photoshop. On a normal work day I usually have: Outlook, Slack (occasionally also Zoom), Perforce, the Unreal Engine (50/50 fo the time), and Chrome to access Jira, Miro, Confluence, my time card.. etc.

Closing these programs is not really and option and this has never been such an issue until more recently. My work computer is beefy and should be able to handle all of this. It's required for my job. >.< This is why I really want a fix for this. I've personally been using photoshop since like 1998-1999ish?? and I have a lot of experience using it.

ALSO: I just froze again and I had to force it to close... Sooo no crash report yet agaiun. Some dumb popup appeared and asked for feedback about the selection tool and it just went nuts graphically. (I keep turning off those stupid tooltips but they keep re-appearing and causing me issues!)

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Explorer ,
May 05, 2022 May 05, 2022

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Hi DraegerArt,

Exactly.  No diagnostic tools made available to us.  And you reminded me - my machine is relatively decent, a 2 year old Alienware box with 64 gig, all SSDs.  Decent enough in my case that the issue can be called due to a limited slow box.

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Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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Oops I meant to respond to the main thread last time. I just got this again... I don't know what to do when this happens. The program freezes and there is nothing I can seem to do to fix it or get it to return from the freeze, then it doesn't have an auto save or recovery file either even though I have autosave set to on?!?!? 😞 This is the worst. I keep losing work.

DraegerArt_0-1651194934374.png

 

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New Here ,
May 26, 2022 May 26, 2022

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Same issue here. Seasoned Art Director and graphic designer since 2005. I use my PC for audio production as well without any problems. It's when I open Adobe stuff that everything freezes and crashes. Out of curiosity, what's everyone's graphics card? Mine is a NVIDIA GeForce RTX 3060, with drivers updated to the latest (today) game-ready drivers. (I did rollback and the issue persisted.)

Cheers!

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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Hi @skullous I also have the NVIDIA GeForce RTX 3060 card, however, I was advised to install the studio drivers and not the gaming ones when the primary use is graphics. I don't know if that makes a difference. I'm not experiencing any problems with freezing or crashing (Windows 10 Pro, Photoshop 23.3.2 Release). You wrote, "...when I open Adobe stuff that everything freezes and crashes."

 

Can you give us more details on which applications are affected and what troubleshooting you've tried so far? What is your exact OS? Here is a screenshot of how my Performance settings are configured. Please take a look at yours to see if it makes any difference.

 

JainLemos_0-1653578195522.png

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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You can use Process Explorer from Sysinternals to see in detail what happens when you run your software, it can sometimes help to identify conflicts.

https://docs.microsoft.com/en-us/sysinternals/

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Adobe Community Professional ,
May 06, 2022 May 06, 2022

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In answer to the original post of why Edge Webview2 shows up - take a look here.

https://docs.microsoft.com/en-us/microsoft-edge/webview2/

It is a way of application developers using Microsoft's own technology to access online content which of course can include libraries, AI driven functionality, telemetrics...etc. Whilst we all like to think of our PCs running purely as standalone, we are equally quick to criticise when our applications do not make use of new capabilities.  We say we do not want telemetrics on our PCs and try to block them, then complain when companies remove a function from their application because their metrics show that it is little used.

I fully understand when someone complains about such functionality slowing their PC, but most of the screenshots shown here show a tiny amount of memory and 0% CPU given over to these functions. That is unlikely to be the reason for a PC grinding to a halt.

 

Dave

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Enthusiast ,
Jun 24, 2022 Jun 24, 2022

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LATEST

Unless I've missed it, no one seems to mention that AFAIK one such browser is open for every (third party?) CEP panel you have active (max 15?).

Thankfully, UXP plugins get rid of that.

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